{"id":34064,"date":"2026-09-10T16:09:05","date_gmt":"2026-09-10T16:09:05","guid":{"rendered":"https:\/\/yoobic.com\/base-de-connaissances-ia\/"},"modified":"2026-10-19T13:58:06","modified_gmt":"2026-10-19T13:58:06","slug":"base-de-connaissances-ia","status":"publish","type":"page","link":"https:\/\/yoobic.com\/fr\/base-de-connaissances-ia\/","title":{"rendered":"Centre de connaissances IA"},"content":{"rendered":"\r\n<section class=\"hero-banner hero-banner-left pb-0-bottom \" style=\"background-color:#a2cdf9\"> \r\n    <div id=\"video-cards-block_1d3773d3a02c66e1422a69b9237f4cee\" class=\"video-cards\" >\r\n                <div class=\"container\">\r\n                <div class=\"hero-video-row\">\r\n                    <div class=\"hero_video_wrap\"> \r\n                        <div class=\"hero_video_content\">\r\n                            <h1 style=\"color:#010E3A\" class=\"yb-heading h1_heading\">Centre de connaissances IA pour les \u00e9quipes terrain <\/h1><p class=\"yb-heading p_large_light\">Offrez \u00e0 chaque employ\u00e9 en magasin un centre de connaissances IA, disponible d\u00e8s qu\u2019il en a besoin. Documents, guides et r\u00e9ponses instantan\u00e9es, le tout au m\u00eame endroit, propuls\u00e9 par une IA form\u00e9e sur les connaissances approuv\u00e9es de votre entreprise. <\/p>                        <\/div>\r\n                        <div class=\"hero_video_button_wrap\">   \r\n                                                            <div class=\"custom-btn-group\"><a href=\"https:\/\/yoobic.com\/fr\/demo\/\" class=\"btn btn--default btn-primary  \">Demander une d\u00e9mo<\/a><a href=\"https:\/\/yoobic.com\/fr\/visite-guidee\/\" class=\"btn btn--default btn-secondary icon-after  \">Explorer la plateforme<\/a><\/div>                                                        <\/div>\r\n                        <div class=\"video-container-outer inline_form layout\">\r\n                                                                \r\n                                 \r\n                                                    <\/div>\r\n                        \r\n                    <\/div>\r\n                    <div class=\"banner-wrap\" style=\"background-color:#a2cdf9\">                        \r\n                        <div class=\"video-container-outer\">\r\n                                                                                                <div class=\"video-wrapper\">\r\n                                                                                    <div class=\"video-container mobile\">\r\n                                                                                                <div class=\"image-mobile\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Group-1597880453-2.png\" alt=\"\">\r\n                                                <\/div>\r\n                                                                                            <\/div>\r\n                                                                                <div class=\"video-container desktop\" style=\"position: relative; cursor: pointer;\">\r\n                                                                           \r\n                                                                                                <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Group-1597880453-2.png\" alt=\"Frontline team member getting answers for her questions\">\r\n                                                                                                                                    <\/div>\r\n\r\n                                                                            <\/div>\r\n                                \r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n    <\/div>\r\n<\/section>\r\n<script src=\"https:\/\/unpkg.com\/@rive-app\/canvas@2.30.2\" integrity=\"sha384-xaY98Z89JSla9Lzqkq1RHYDuzXZjhsTK2lsnJLjNL1jPGKm6n0eipQ0niIBlC9z8\" crossorigin=\"anonymous\"><\/script>\r\n<script>\r\n function updateCardStyles() {\r\n  const isMobile = window.innerWidth < 991; \/\/ breakpoint\r\n  document.querySelectorAll('.card').forEach(el => {\r\n    el.setAttribute('style', isMobile ? el.dataset.mobStyle : el.dataset.desktopStyle);\r\n  });\r\n}\r\n\r\n\/\/ Run on page load\r\nupdateCardStyles();\r\n\r\n\/\/ Run whenever window is resized\r\nwindow.addEventListener('resize', updateCardStyles);\r\n\r\n\/\/ function getRandomOffset(range) {\r\n\/\/     return Math.floor(Math.random() * (range * 2 + 1)) - range;\r\n\/\/ }\r\n\r\n\/\/ document.querySelectorAll(\".video-wrapper\").forEach((wrapper) => {\r\n\/\/     const video = wrapper.querySelector(\"video\");\r\n\r\n\/\/     wrapper.addEventListener(\"mouseenter\", () => {\r\n\/\/         video.play();\r\n\r\n\/\/         document.querySelectorAll(\".video-wrapper\").forEach((w) => {\r\n\/\/   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dpr;\r\n\r\n\/\/         const riveInstance = new rive.Rive({\r\n\/\/             src: canvas.dataset.rivSrc,\r\n\/\/             canvas: canvas,\r\n\/\/             stateMachines: [canvas.dataset.stateMachine],\r\n\/\/             autoplay: true,\r\n\/\/             devicePixelRatio: dpr,\r\n\/\/             onLoad: () => {\r\n\/\/                 const inputs = riveInstance.stateMachineInputs(canvas.dataset.stateMachine);\r\n\/\/                 const input = inputs.find(i => i.name === canvas.dataset.inputName);\r\n\r\n\/\/                 if (input) {\r\n\/\/                     canvas.addEventListener('mouseenter', () => input.value = true);\r\n\/\/                     canvas.addEventListener('mouseleave', () => input.value = false);\r\n\/\/                 }\r\n\/\/             }\r\n\/\/         });\r\n\/\/     }\r\n\r\n\/\/     document.querySelectorAll('canvas[id^=\"riveCanvas\"]').forEach(setupRiveAnimation);\r\n\/\/ };\r\n<\/script>\r\n\r\n<section class=\"yb-logo-slider-section\" id=\"yb-logo-sliderblock_2e74170309b0df696ec76f42208c3ce6\" style=\"background-color:#ffffff\">\r\n    <div class=\"yb-slider-heading\">\r\n   <h5 style=\"color:#010E3A\" class=\"yb-heading h5_heading\">+ de 350 enseignes internationales nous font confiance<\/h5><\/div>\r\n<div class=\"yb-logo-slider\"  id=logo_slide_block_2e74170309b0df696ec76f42208c3ce6   >\r\n        <div class=\"logo-slider-outer\">\r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/09\/Michaels_logo.svg\" \r\n                            alt=\"Michael&#039;s logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/09\/HM-Logo.svg\" \r\n                            alt=\"H&amp;M logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/01\/CompanyPilot-WidthCropped.svg\" \r\n                            alt=\"Pilot logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/11\/CompanyMattress-Firm-WidthCropped.svg\" \r\n                            alt=\"Mattress Firm logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/11\/CompanyMorrisons-WidthCropped.svg\" \r\n                            alt=\"Morrisons logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/11\/CompanyQdoba-WidthCreopped.svg\" \r\n                            alt=\"Qdoba logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/09\/Boots_logo.svg\" \r\n                            alt=\"Boots logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/11\/CompanyDeckers-Brands-WidthCreopped.svg\" \r\n                            alt=\"Company Deckers Brands\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/11\/CompanyLa-Z-Boy-WidthCropped.svg\" \r\n                            alt=\"La-Z-Boy logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/09\/Pret_logo.svg\" \r\n                            alt=\"Pret logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/11\/CompanyAeropostale-WidthCreopped.svg\" \r\n                            alt=\"Company Aeropostale\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/11\/CompanyGamestop-WidthCropped.svg\" \r\n                            alt=\"GameStop logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                            <div class=\"logo_slider\">\r\n                    <img decoding=\"async\" \r\n                        src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/11\/CompanyLacoste-WidthCropped.svg\" \r\n                            alt=\"Lacoste logo\"\r\n                            class=\"yb-logo-slider__image\"\r\n                        >\r\n                <\/div>   \r\n                        \r\n        <\/div>\r\n    <\/div>\r\n            <\/section>\r\n\n<h2 class=\"wp-block-heading has-text-align-center alignwide\">Mettez les connaissances fiables \u00e0 port\u00e9e de main de chaque employ\u00e9<\/h2>\n\r\n<section class=\"acc-block \" style=\"background-color: #ffffff\">\r\n    <div class=\"container\">\r\n        \r\n    <div class=\"acc-container\">\r\n                    <div class=\"acc-left\">\r\n                <div class=\"acc-left-container\">\r\n                                            <div class=\"acc-item active\" >\r\n                            <div class=\"accordion\" id=\"acc-data_0\">\r\n                               <h4 style=\"color:#010E3A\" class=\"yb-heading h4_heading\">Rassemblez toutes vos connaissances au m\u00eame endroit<\/h4>                            <\/div>\r\n                            <div class=\"panel\">\r\n                              <p class=\"yb-heading none\">Offrez aux \u00e9quipes un espace fiable unique pour les Documents, Articles, Collections et Questions, avec des permissions par r\u00f4le et par site pour que chaque employ\u00e9 voie les informations qui le concernent.\r\n<\/p>                                                                                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"acc-item \" >\r\n                            <div class=\"accordion\" id=\"acc-data_1\">\r\n                               <h4 style=\"color:#010E3A\" class=\"yb-heading h4_heading\">Des guides et proc\u00e9dures r\u00e9ellement consult\u00e9s<\/h4>                            <\/div>\r\n                            <div class=\"panel\">\r\n                              <p class=\"yb-heading none\">Transformez politiques, proc\u00e9dures et supports de formation en articles riches et faciles \u00e0 parcourir. La traduction int\u00e9gr\u00e9e permet \u00e0 chaque employ\u00e9 de lire le contenu dans sa propre langue, pour qu\u2019aucune information ne se perde dans la transmission du si\u00e8ge au magasin. \r\n<\/p>                                                                                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"acc-item \" >\r\n                            <div class=\"accordion\" id=\"acc-data_2\">\r\n                               <h4 style=\"color:#010E3A\" class=\"yb-heading h4_heading\">Tout sur un sujet, au m\u00eame endroit<\/h4>                            <\/div>\r\n                            <div class=\"panel\">\r\n                              <p class=\"yb-heading none\">Les Collections regroupent fichiers, articles et liens autour d\u2019un m\u00eame sujet, pour qu\u2019un nouvel employ\u00e9 ou un directeur de magasin obtienne une vue d\u2019ensemble au lieu de multiplier les recherches.\r\n<\/p>                                                                                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"acc-item \" >\r\n                            <div class=\"accordion\" id=\"acc-data_3\">\r\n                               <h4 style=\"color:#010E3A\" class=\"yb-heading h4_heading\">Posez une question \u00e0 un coll\u00e8gue, d\u00e8s que vous en avez besoin<\/h4>                            <\/div>\r\n                            <div class=\"panel\">\r\n                              <p class=\"yb-heading none\">Quand un document ou un article ne suffit pas, les employ\u00e9s peuvent contacter directement un manager ou un coll\u00e8gue via le chat int\u00e9gr\u00e9 de YOOBIC, sans application suppl\u00e9mentaire, pour obtenir une vraie r\u00e9ponse d\u2019une vraie personne.\r\n<\/p>                                                                                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"acc-item \" >\r\n                            <div class=\"accordion\" id=\"acc-data_4\">\r\n                               <h4 style=\"color:#010E3A\" class=\"yb-heading h4_heading\">Identifiez ce que vos \u00e9quipes ont besoin de savoir<\/h4>                            <\/div>\r\n                            <div class=\"panel\">\r\n                              <p class=\"yb-heading none\">Exploitez les questions, les retours et les donn\u00e9es de formation pour rep\u00e9rer les lacunes de connaissances r\u00e9currentes et identifier o\u00f9 am\u00e9liorer le contenu, la communication ou la formation.\r\n<\/p>                                                                                            <\/div>\r\n                        <\/div>\r\n                                    <\/div> \r\n                            <\/div>\r\n             <div class=\"acc-right\" >\r\n                                \r\n                                    <div class=\"acc-image active acc-data_0\" data-color=\"#dbecf9;\" >\r\n                        <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Feature-1-chatgpt-1226x1333-transparent.png\" alt=\"AI Knowledge centre\">\r\n                    <\/div>\r\n                                                \r\n                                    <div class=\"acc-image  acc-data_1\" data-color=\"#dbecf9;\" >\r\n                        <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/image-edit-target-transparent.png\" alt=\"Retail SOP and procedure article inside a company knowledge management system\">\r\n                    <\/div>\r\n                                                \r\n                                    <div class=\"acc-image  acc-data_2\" data-color=\"#dbecf9;\" >\r\n                        <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/image-edit-target-31d106b64fa8ca92-transparent.png\" alt=\"Employee knowledge base library with folders, PDFs, and text files organized for frontline teams\">\r\n                    <\/div>\r\n                                                \r\n                                    <div class=\"acc-image  acc-data_3\" data-color=\"#dbecf9;\" >\r\n                        <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Feature-4-phone-transparent-clean.png\" alt=\"Employee instant messaging a manager directly from the company knowledge base app\">\r\n                    <\/div>\r\n                                                \r\n                                    <div class=\"acc-image  acc-data_4\" data-color=\"#dbecf9;\" >\r\n                        <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Feature-5-phone-only-transparent-final.png\" alt=\"AI Assistant insights for frontline teams\">\r\n                    <\/div>\r\n                                            <\/div>\r\n                        <\/div>\r\n    <\/div>\r\n<\/section>\r\n<style>\r\n    .acc-right {\r\n        background-color : #dbecf9;\r\n    }\r\n    <\/style>\r\n<section style=\"\" class=\"yoobic-featur-section layout_v2 vm-copilot-work-sec align wp-block-acf-yoobic-features\">\r\n    <div class=\"container\">\r\n        <div class=\"yoobic-main-title-wrapper\">\r\n           <h2 style=\"color:#010e3a\" class=\"yb-heading h2_heading\">De la question \u00e0 <span style=\"color:#010e3a;\">l\u2019ex\u00e9cution en toute confiance<\/span> <\/h2>           <div class=\"sub-heading\">\r\n                           <\/div>\r\n        <\/div>\r\n        \r\n                <div class=\"yoobic-features-grid yoobic-columns-3\">\r\n                        \r\n            <div class=\"yoobic-feature-item\">\r\n                                   <div class=\"yoobic-feature-card-image\"   style=\"background: linear-gradient(145.62deg, rgba(206, 229, 253, 1) 7.91%, rgba(206, 229, 253, 1) 112.94%);\">\r\n                        <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-2-300x300.png\" class=\"attachment-medium size-medium\" alt=\"Documents, articles, and collections organized together in an AI knowledge base\" srcset=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-2-300x300.png 300w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-2-1024x1024.png 1024w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-2-150x150.png 150w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-2-768x768.png 768w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-2-1200x1200.png 1200w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-2.png 1416w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>                    <\/div>\r\n                                                  <div class=\"yoobic-feature-icon \" style=\"background-color: #010e3a; width:60px; height:60px;\"><span class=\"counter_icon icon_1\" style=\"color: #ffffff\">1<\/span><\/div>                                <!-- <h3 class=\"yoobic-feature-title\"><\/h3> -->\r\n                                    <h4 style=\"color:#010e3a\" class=\"yb-heading h4_heading\">Un espace unique pour toutes les connaissances de l\u2019entreprise<\/h4>                                <p class=\"yb-heading p_default_light\">Offrez aux \u00e9quipes terrain un espace fiable unique pour acc\u00e9der au contenu, aux consignes et \u00e0 la formation pertinents pour leur r\u00f4le et leur site.\r\n<\/p>                <!-- <p class=\"yoobic-feature-description\"><\/p> -->\r\n            <\/div>\r\n                        \r\n            <div class=\"yoobic-feature-item\">\r\n                                   <div class=\"yoobic-feature-card-image\"   style=\"background: linear-gradient(145.62deg, rgba(206, 229, 253, 1) 7.91%, rgba(206, 229, 253, 1) 112.94%);\">\r\n                        <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-3-300x300.png\" class=\"attachment-medium size-medium\" alt=\"Employee messaging a manager directly through built in chat when the knowledge centre doesn&#039;t have the answer\" srcset=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-3-300x300.png 300w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-3-1024x1024.png 1024w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-3-150x150.png 150w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-3-768x768.png 768w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-3-1200x1200.png 1200w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-3.png 1416w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>                    <\/div>\r\n                                                  <div class=\"yoobic-feature-icon \" style=\"background-color: #010e3a; width:60px; height:60px;\"><span class=\"counter_icon icon_2\" style=\"color: #ffffff\">2<\/span><\/div>                                <!-- <h3 class=\"yoobic-feature-title\"><\/h3> -->\r\n                                    <h4 style=\"color:#010e3a\" class=\"yb-heading h4_heading\">Jamais sans r\u00e9ponse<\/h4>                                <p class=\"yb-heading p_default_light\">Si le contenu ne couvre pas la question, le chat prend le relais. Les employ\u00e9s peuvent joindre un manager ou un coll\u00e8gue instantan\u00e9ment, pour qu\u2019une lacune dans la base de connaissances ne soit jamais une impasse. <\/p>                <!-- <p class=\"yoobic-feature-description\"><\/p> -->\r\n            <\/div>\r\n                        \r\n            <div class=\"yoobic-feature-item\">\r\n                                   <div class=\"yoobic-feature-card-image\"   style=\"background: linear-gradient(145.62deg, rgba(206, 229, 253, 1) 7.91%, rgba(206, 229, 253, 1) 112.94%);\">\r\n                        <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-4-300x300.png\" class=\"attachment-medium size-medium\" alt=\"AI Assistant answering questions by Knowledge management system\" srcset=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-4-300x300.png 300w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-4-1024x1024.png 1024w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-4-150x150.png 150w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-4-768x768.png 768w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-4-1200x1200.png 1200w, https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/Step-by-step-guidance-4.png 1416w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>                    <\/div>\r\n                                                  <div class=\"yoobic-feature-icon \" style=\"background-color: #010e3a; width:60px; height:60px;\"><span class=\"counter_icon icon_3\" style=\"color: #ffffff\">3<\/span><\/div>                                <!-- <h3 class=\"yoobic-feature-title\"><\/h3> -->\r\n                                    <h4 style=\"color:#010e3a\" class=\"yb-heading h4_heading\">Un centre de connaissances qui s\u2019am\u00e9liore en continu<\/h4>                                <p class=\"yb-heading p_default_light\">Les questions r\u00e9currentes et les lacunes de contenu r\u00e9v\u00e8lent ce qui manque ou manque de clart\u00e9, pour que le Centre de connaissances devienne toujours plus pertinent. Ce m\u00eame contenu approuv\u00e9 alimente aussi l\u2019Assistant IA dans tout YOOBIC. \r\n<\/p>                <!-- <p class=\"yoobic-feature-description\"><\/p> -->\r\n            <\/div>\r\n                    <\/div>\r\n            <\/div>\r\n<\/section>\r\n\r\n<section class=\"case-study-slider\">\r\n  <div class=\"container\">\r\n  <div class=\"case-slider-wrapper\">\r\n    <div class=\"slider-for-case-study\">\r\n            <div class=\"case-slide\" >\r\n        <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-16-at-15.54.10-scaled.png\" alt=\"Yoobic platform screenshot\" class=\"case-logo\" \/>\r\n      <\/div>\r\n      \r\n            <div class=\"case-slide\" >\r\n        <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/11\/France_Paris_Saint-Honore_Mobilier_02-scaled-e1762601813462.jpg\" alt=\"Longchamp Paris boutique\" class=\"case-logo\" \/>\r\n      <\/div>\r\n      \r\n          <\/div>\r\n    \r\n    <div class=\"slider-nav-case-study\">\r\n     \r\n             <div class=\"case-content\">\r\n          <div class=\"case-logo-slider\">\r\n                         <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/10\/Celine-logo.png\" alt=\"C\u00e9line logo\" class=\"case-logo\" \/>\r\n                       \r\n          <\/div>\r\n         \r\n          \r\n          <div class=\"case-stats\">\r\n                                          <div class=\"stat\">\r\n                  <h3>100%<\/h3>\r\n                  <p>des magasins audit\u00e9s en 6 mois<\/p>\r\n                <\/div>\r\n                              <div class=\"stat\">\r\n                  <h3>98%<\/h3>\r\n                  <p>des magasins conformes<\/p>\r\n                <\/div>\r\n                              <div class=\"stat\">\r\n                  <h3>$210k<\/h3>\r\n                  <p>\u00e9conomis\u00e9s en r\u00e9duisant les co\u00fbts de production des outils VM<\/p>\r\n                <\/div>\r\n                                    <\/div>\r\n          <div class=\"custom-btn-group\"><a href=\"https:\/\/yoobic.com\/fr\/temoignages-clients\/\" class=\"btn btn--default btn-tertiary icon-after  \">D\u00e9couvrez plus d\u2019histoires clients<\/a><\/div>        <\/div>\r\n             <div class=\"case-content\">\r\n          <div class=\"case-logo-slider\">\r\n                         <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/11\/smcp_logo.png\" alt=\"SMCP logo\" class=\"case-logo\" \/>\r\n                       \r\n          <\/div>\r\n         \r\n          \r\n          <div class=\"case-stats\">\r\n                                          <div class=\"stat\">\r\n                  <h3>1,5 heure<\/h3>\r\n                  <p>\u00e9conomis\u00e9e par visite en point de vente<\/p>\r\n                <\/div>\r\n                              <div class=\"stat\">\r\n                  <h3>+40%<\/h3>\r\n                  <p>de t\u00e2ches r\u00e9alis\u00e9es dans les d\u00e9lais<\/p>\r\n                <\/div>\r\n                              <div class=\"stat\">\r\n                  <h3>30 points<\/h3>\r\n                  <p>d\u2019augmentation de la conformit\u00e9 VM<\/p>\r\n                <\/div>\r\n                                    <\/div>\r\n          <div class=\"custom-btn-group\"><a href=\"https:\/\/yoobic.com\/fr\/temoignages-clients\/\" class=\"btn btn--default btn-tertiary icon-after  \">D\u00e9couvrez plus d\u2019histoires clients<\/a><\/div>        <\/div>\r\n           <\/div>\r\n   <div class=\"case-slider-nav-arrow\">\r\n  <button class=\"custom-prev\">\u2190<\/button>\r\n  <button class=\"custom-next\">\u2192<\/button>\r\n  <\/div>\r\n\r\n  <\/div>\r\n      <\/div>\r\n<\/section>\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<section class=\"rating-block \" style=\"\">\r\n    <div class=\"container\">\r\n    <div class=\"rating-block-layout-1coulmn  \">\r\n        <div class=\"rating_heading\" >\r\n            <h3 style=\"color:#010E3A\" class=\"yb-heading h3_heading\">Nous sommes reconnus comme le leader par les experts<\/h3>        <\/div>\r\n        \r\n        \r\n\r\n                    <div class=\"rating-images\">\r\n                                        <div class=\"rating-image\">\r\n                            \r\n                                <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/08\/MicrolearningPlatforms_Leader_Leader.svg\" alt=\"Rating certification\">\r\n                           \r\n                        <\/div> \r\n                                                                                    <div class=\"rating-image\">\r\n                            \r\n                                <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/08\/EmployeeIntranet_HighPerformer_HighPerformer.svg\" alt=\"Rating certification\">\r\n                           \r\n                        <\/div> \r\n                                                                                    <div class=\"rating-image\">\r\n                            \r\n                                <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/08\/Users_Love_Us.png\" alt=\"Rating certification\">\r\n                           \r\n                        <\/div> \r\n                                                                                    <div class=\"rating-image\">\r\n                            \r\n                                <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/09\/Frame-80.svg\" alt=\"Rating certification\">\r\n                           \r\n                        <\/div> \r\n                                                                                    <div class=\"rating-image\">\r\n                            \r\n                                <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2025\/09\/image-2-1.svg\" alt=\"Rating certification\">\r\n                           \r\n                        <\/div> \r\n                                                                        <\/div>\r\n        \r\n\r\n\r\n\r\n\r\n    <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<style>\r\n\r\n        }\r\n\r\n<\/style>\r\n\r\n<section class=\"yoobic-cta-banner  top image-left\"  id=\"yoobic-cta-banner-block_9058cc29cd77791e51034880aa61c546\" >\r\n    <div class=\"container\">\r\n        <div class=\"yoobic-cta-inner content-with-image\"\r\n        style=\"background-color: #a2cdf9;\">\r\n\r\n            <div class=\"yoobic-cta-content\" >\r\n            \r\n                                            <h2 style=\"color:#010E3A\" class=\"yb-heading h2_heading\">Rendez les connaissances plus faciles \u00e0 trouver, apprendre et utiliser<\/h2>                                                                <p class=\"yb-heading p_large_light\">Offrez aux \u00e9quipes terrain des r\u00e9ponses instantan\u00e9es d\u00e8s qu\u2019elles en ont besoin, une formation approfondie <br\/> pour d\u00e9velopper leur expertise, et un espace fiable unique pour acc\u00e9der aux connaissances de l\u2019entreprise.<\/p>                                                                <div class=\"yoobic-cta-buttons\">\r\n                                                            <div class=\"custom-btn-group\"><a href=\"https:\/\/yoobic.com\/fr\/demo\/\" class=\"btn btn--default btn-primary  \">Demander une d\u00e9mo<\/a><a href=\"https:\/\/yoobic.com\/fr\/ia\/assistant-ia-pour-le-retail\/\" class=\"btn btn--default btn-secondary icon-after  \">En savoir plus sur l\u2019Assistant IA<\/a><\/div>                                                    <\/div>\r\n                                \r\n            <\/div>\r\n                                                <div class=\"yoobic-cta-image\">\r\n                        <img decoding=\"async\" src=\"https:\/\/yoobic.com\/wp-content\/uploads\/2026\/09\/CUTOUT_1-1.png\" alt=\"\">\r\n                    <\/div>\r\n                                    \r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"faq-section \" >\r\n    <div class=\"container\">\r\n    <div class=\"faq-section-wrapper\">\r\n                   \r\n                <h3 style=\"color:#010E3A\" class=\"yb-heading h3_heading\">Foire aux questions (FAQ)<\/h3>          \r\n        \r\n        <div class=\"faq-items\">\r\n           \r\n                            <div class=\"faq-item\">\r\n                    <div class=\"faq-item-head  \">\r\n                                                        <h4 style=\"color:#010E3A\" class=\"yb-heading h4_heading\">Qu\u2019est-ce qu\u2019un centre de connaissances IA ?<\/h4>                                            <\/div>\r\n                    <div class=\"faq-item-content\" style=\"display: none;\">\r\n                                                        <p class=\"yb-heading none\">Une base de connaissances IA est un espace central regroupant le contenu de l\u2019entreprise, tel que documents, guides et proc\u00e9dures, organis\u00e9 pour \u00eatre facilement trouv\u00e9, tenu \u00e0 jour et utilis\u00e9 dans tout YOOBIC, y compris pour alimenter l\u2019Assistant IA.\r\n<\/p>                                            <\/div>\r\n                <\/div>\r\n\r\n                           <div class=\"faq-item\">\r\n                    <div class=\"faq-item-head  \">\r\n                                                        <h4 style=\"color:#010E3A\" class=\"yb-heading h4_heading\">Quel type de contenu le Centre de connaissances peut-il contenir ?<\/h4>                                            <\/div>\r\n                    <div class=\"faq-item-content\" style=\"display: none;\">\r\n                                                        <p class=\"yb-heading none\">Le Centre de connaissances organise le contenu en Documents pour les fichiers et dossiers, en Articles pour les guides et proc\u00e9dures, et en Collections regroupant fichiers, articles et liens connexes autour d\u2019un sujet, afin que les \u00e9quipes trouvent tout sur un th\u00e8me au m\u00eame endroit.<\/p>                                            <\/div>\r\n                <\/div>\r\n\r\n                           <div class=\"faq-item\">\r\n                    <div class=\"faq-item-head  \">\r\n                                                        <h4 style=\"color:#010E3A\" class=\"yb-heading h4_heading\">Les employ\u00e9s peuvent-ils se contacter directement depuis YOOBIC ?<\/h4>                                            <\/div>\r\n                    <div class=\"faq-item-content\" style=\"display: none;\">\r\n                                                        <p class=\"yb-heading none\">Oui. YOOBIC int\u00e8gre une fonction de chat permettant aux coll\u00e8gues et managers de s\u2019envoyer des messages instantan\u00e9s directement sur la plateforme. Cette fonction est ind\u00e9pendante du Centre de connaissances et accessible \u00e0 tous, sans lien avec un contenu sp\u00e9cifique.  \r\n<\/p>                                            <\/div>\r\n                <\/div>\r\n\r\n                           <div class=\"faq-item\">\r\n                    <div class=\"faq-item-head  \">\r\n                                                        <h4 style=\"color:#010E3A\" class=\"yb-heading h4_heading\">Le Centre de connaissances est-il disponible pour tous les clients YOOBIC ?<\/h4>                                            <\/div>\r\n                    <div class=\"faq-item-content\" style=\"display: none;\">\r\n                                                        <p class=\"yb-heading none\">Les clients utilisant d\u00e9j\u00e0 Knowledge Library, Knowledge Base ou Documents y ont d\u00e9j\u00e0 acc\u00e8s. Pour les autres clients, le Centre de connaissances est disponible sans co\u00fbt suppl\u00e9mentaire ; il suffit de contacter votre Customer Success Manager pour l\u2019activer. \r\n<\/p>                                            <\/div>\r\n                <\/div>\r\n\r\n                           <div class=\"faq-item\">\r\n                    <div class=\"faq-item-head  \">\r\n                                                        <h4 style=\"color:#010E3A\" class=\"yb-heading h4_heading\">Les employ\u00e9s peuvent-ils acc\u00e9der au contenu dans leur propre langue ?<\/h4>                                            <\/div>\r\n                    <div class=\"faq-item-content\" style=\"display: none;\">\r\n                                                        <p class=\"yb-heading none\">Oui. Les articles prennent en charge les traductions manuelles, et lorsque la traduction automatique est activ\u00e9e, les employ\u00e9s peuvent consulter n\u2019importe quel article dans leur propre langue en un clic, pour que la langue ne soit jamais un obstacle \u00e0 trouver la bonne r\u00e9ponse. \r\n<\/p>                                            <\/div>\r\n                <\/div>\r\n\r\n                   <\/div>\r\n             <\/div>    \r\n    <\/div>\r\n<\/section>\r\n\r\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu\u2019est-ce qu\u2019un centre de connaissances IA ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Une base de connaissances IA est un espace central regroupant le contenu de l\u2019entreprise, tel que documents, guides et proc\u00e9dures, organis\u00e9 pour \u00eatre facilement trouv\u00e9, tenu \u00e0 jour et utilis\u00e9 dans tout YOOBIC, y compris pour alimenter l\u2019Assistant IA.\"}},{\"@type\":\"Question\",\"name\":\"Quel type de contenu le Centre de connaissances peut-il contenir ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le Centre de connaissances organise le contenu en Documents pour les fichiers et dossiers, en Articles pour les guides et proc\u00e9dures, et en Collections regroupant fichiers, articles et liens connexes autour d\u2019un sujet, afin que les \u00e9quipes trouvent tout sur un th\u00e8me au m\u00eame endroit.\"}},{\"@type\":\"Question\",\"name\":\"Les employ\u00e9s peuvent-ils se contacter directement depuis YOOBIC ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. 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Documents, guides et r\u00e9ponses instantan\u00e9es, le tout au m\u00eame endroit, propuls\u00e9 par une IA form\u00e9e sur les connaissances approuv\u00e9es de votre entreprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yoobic.com\/fr\/base-de-connaissances-ia\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"website\" \/>\n<meta property=\"og:title\" content=\"Centre de connaissances IA pour les \u00e9quipes de formation terrain | YOOBIC\" \/>\n<meta property=\"og:description\" content=\"Offrez \u00e0 chaque employ\u00e9 en magasin un centre de connaissances IA, disponible d\u00e8s qu\u2019il en a besoin. 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