Analyst Report

Overcoming the retail labor crunch

How to invest in employees to attract and keep top talent when job vacancies outpace candidates by up to 1.8x.

Key findings

  • Across Europe and North America, job vacancies are outpacing job candidates by as much as 1.8x.
  • Retail is one of the three hardest-hit industries in the current labor crunch, on top of its long-standing high turnover.
  • Employees across all levels and industries are driven by a shared set of motivators answering one question: what will this job do for me?

Summary

Across Europe and North America, job vacancies are outpacing candidates by as much as 1.8x, giving workers unprecedented choice over where they take their skills. Retail, already known for high turnover, is one of the three hardest-hit industries. Frontline workers celebrated as heroes two years ago now face limited career opportunities.

This on-demand webinar features guest speaker James McQuivey, PhD, Forrester’s VP Research Director for the Future of Work, drawing on Forrester talent data across six countries. Hosted by Gary Dietz of YOOBIC, it examines what employees at every level want from their employers and how retailers can respond.

What you’ll learn

  • Where the labor crunch stands today across the board and in retail, how big the challenge is, and how long it will last.
  • Why investing in employees' success today and their development tomorrow is the path to long-term retention.
  • How to equip leaders and managers to shift from supervising to coaching the workforce.