SHOW NOTES

Can a retailer truly understand its diverse customer bases without embedding diversity, equity, and inclusion (DEI) principles into its core business strategies? The research offers an emphatic “NO.”

Companies that embrace diverse leadership aren’t just more profitable — they’re 33% more likely to outperform their peers in key metrics of success. (McKinsey, 2015, 2018, 2020, 2023)

While many retail orgs have committed to DEI as part of their customer strategy, just a few have succeeded in creating fully inclusive work environments.

Some retails leaders are making big moves to improve that.

In this episode of FRONTLINE FRIDAYS, Michelle Emery, former Vice President of Diversity, Equity and Inclusion – Colleague & Customer at Macy’s, shares her insights on implementing effective DEI strategies in retail organizations.

Michelle brings over 30 years of retail experience, where she has led DEI initiatives that boost both employee welfare and customer satisfaction.

By embedding inclusivity throughout the organization, her approach not only nurtures diverse teams but also propels business success.

Michelle and host Ron Thurston delve into:

• Strategies to overcome common barriers and misconceptions that hinder DEI efforts in retail orgs
• Practical approaches to integrating DEI into hiring processes and customer interactions
• The roles of mentorship and allyship in building a business culture where every employee feels valued

Michelle’s approach to DEI isn’t just about compliance; it’s about leveraging diversity as a key driver of innovation and operational excellence in retail.

GUEST BIO

Michelle Emery, Former VP of Diversity, Equity, and Inclusion – Colleague & Customer, Macy’s

As a seasoned diversity, equity, and inclusion (DE&I) professional with over 30 years of leadership experience, Michelle Emery has dedicated her career to driving business outcomes through fostering inclusive and equitable work environments. Her educational background includes a Bachelor of Applied Arts with a concentration on consumer behavior and social wellness from the University of North Texas and a Master of Science in Management from the University of Illinois, which equipped her with advanced skills to drive organizational change and promote diversity and inclusion initiatives.

In addition to her academic achievements, she attended the renowned Fashion Institute of Design & Merchandising in Los Angeles, where she gained valuable insights into the intersection of business and fashion. This unique blend of educational experiences has equipped her with a well-rounded perspective on retail strategies.

Throughout her career, she has successfully implemented DE&I programs, trained leaders on inclusive practices, and advocated for underrepresented groups. Through her time leading multi-unit store operations, she has remained committed to creating environments where all individuals feel valued, respected, and empowered to reach their full potential while fueling business initiatives to improve sales, merchandise execution, and people development. Michelle’s passion for DE&I drives her to continue making a positive impact in organizations across the retail industry.

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out. Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.