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Small Changes That Make a Big Difference

SHOW NOTES

It can be tough for retail leaders to stick to their brand’s core values.

They’re up against a lot — economic pressures, supply chain issues (Thanks, covid!!!), rapid tech advancements, changing consumer expectations, labor shortages, and the growing demand for sustainability and ethical practices.

Even still, for modern home furnishings retailer Blu Dot, brand values are the driving force behind their success. And sometimes, it’s the small, intentional changes that make the biggest impact.

In this episode of FRONTLINE FRIDAYS, Ron dives deep into the nuanced art of retail transformation with Blu Dot’s Jo Cox (Regional Manager of Retail) and Jennifer Steichen (VP of Retail).

They dig into:

  • The story behind Blu Dot’s core values and why authenticity matters
  • Measuring the impact of core values on business performance and culture
  • Practical ways frontline leaders can become better brand ambassadors
  • Fostering a welcoming and inclusive environment in stores
  • Strategies for cultivating an entrepreneurial mindset within teams

Tune in to discover how small changes in culture can lead to big differences in the retail world.

 

 

GUEST BIOS

Jo Cox, Regional Manager of Retail, Blu Dot

Jo Cox is a seasoned retail professional with over six years of experience at Blu Dot. Currently serving as Regional Manager of Retail, Jo oversees the stores in the south and drives sales initiatives across multiple locations. With a proven track record of success, Jo previously excelled as Store Manager at the Austin store, demonstrating exceptional leadership and customer service skills.

Before joining Blu Dot, Jo played a pivotal role in field marketing for Madewell’s West region. Armed with a deep understanding of retail and a passion for delivering exceptional service and community engagement, Jo is committed to driving results and fostering growth in the ever-evolving retail landscape.

Jennifer Steichen, VP of Retail, Blu Dot

Jennifer Steichen is a distinguished retail executive, currently serving as the VP of Retail at Blu Dot since March 2024. She brings extensive expertise in sales, operations, and real estate management from her previous roles. At The Bay Club Company, she excelled as Chief Operating Officer, developing corporate operations and enhancing member experiences across a $300M portfolio. As Vice President of Stores and Operations at Athleta, Jennifer led 7,000 employees, drove the opening of 70 new stores, and achieved industry-leading customer satisfaction scores.

Her career includes significant roles at Gap Inc., where she managed global franchise operations and contributed to the rapid growth of the store channel in Greater China. She holds a Bachelor of Arts in Communication from the University of California, Santa Barbara.

 

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

 

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out. Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.

Store Visits that Catapult Retail Careers

SHOW NOTES

What if a single store visit could be your stepping stone to a big promotion? This isn’t a hypothetical for some retail leaders, it’s their resume.

Yolanda Vega, Director of Stores (Southeast & Central US) at Zadig&Voltaire, was once promoted after a remarkable store visit. Fun fact: So was FRONTLINE FRIDAYS host Ron Thurston.

With over two decades of retail leadership at brands like Gap, J.Crew, and Ralph Lauren, Yolanda’s carved out a reputation for transforming store environments into stories of strategic vision and success.

Now, she’s teaching her store leaders at Zadig&Voltaire to do the same.

In this episode of FRONTLINE FRIDAYS, Yolanda and Ron dissect strategies and preparation techniques that ensure store leaders not only perform exceptionally during these visits — but also how directors can coach their teams to take ownership of their roles and become champions of their own stories.

They dig into:

  • Common mistakes store managers make during store visits
  • Key elements to captivate the attention of visiting executives
  • Balancing the showcase of real challenges with maintaining a positive store image
  • Insights into fostering a culture of success and leadership among store managers

Tune in for how to transform routine store visits into powerful narratives that not only showcase store success but also pave paths to advancement.

 

 

GUEST BIO

Yolanda Vega, Director of Stores (Southeast & Central US), Zadig&Voltaire

Yolanda Vega is Director of Stores, Southeast & Central at Zadig&Voltaire, a French contemporary fashion brand redefining the very essence of luxury for a new generation.

Over Yolanda’s 20-year retail career, her passionate pursuit of service excellence has fueled a track record of building high visibility and high volume teams that drove greater business growth at brands like Gap, J.Crew, and Ralph Lauren.

Developing winning store teams and coaching them to become strategic leaders is her superpower. And she’s committed to helping kickstart many more successful retail careers. Dream BIG, Plan and Execute!
Yolanda is currently based in Miami, Florida, where she enjoys the beach, pilates, and her dog Sancho.

 

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

 

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out. Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.

Addressing Bias in Retail Decision-Making

SHOW NOTES

Can a retailer truly understand its diverse customer bases without embedding diversity, equity, and inclusion (DEI) principles into its core business strategies? The research offers an emphatic “NO.”

Companies that embrace diverse leadership aren’t just more profitable — they’re 33% more likely to outperform their peers in key metrics of success. (McKinsey, 2015, 2018, 2020, 2023)

While many retail orgs have committed to DEI as part of their customer strategy, just a few have succeeded in creating fully inclusive work environments.

Some retails leaders are making big moves to improve that.

In this episode of FRONTLINE FRIDAYS, Michelle Emery, former Vice President of Diversity, Equity and Inclusion – Colleague & Customer at Macy’s, shares her insights on implementing effective DEI strategies in retail organizations.

Michelle brings over 30 years of retail experience, where she has led DEI initiatives that boost both employee welfare and customer satisfaction.

By embedding inclusivity throughout the organization, her approach not only nurtures diverse teams but also propels business success.

Michelle and host Ron Thurston delve into:

  • Strategies to overcome common barriers and misconceptions that hinder DEI efforts in retail orgs
  • Practical approaches to integrating DEI into hiring processes and customer interactions
  • The roles of mentorship and allyship in building a business culture where every employee feels valued

Michelle’s approach to DEI isn’t just about compliance; it’s about leveraging diversity as a key driver of innovation and operational excellence in retail.

 

 

GUEST BIO

Michelle Emery, Former VP of Diversity, Equity, and Inclusion – Colleague & Customer, Macy’s

As a seasoned diversity, equity, and inclusion (DE&I) professional with over 30 years of leadership experience, Michelle Emery has dedicated her career to driving business outcomes through fostering inclusive and equitable work environments. Her educational background includes a Bachelor of Applied Arts with a concentration on consumer behavior and social wellness from the University of North Texas and a Master of Science in Management from the University of Illinois, which equipped her with advanced skills to drive organizational change and promote diversity and inclusion initiatives.

In addition to her academic achievements, she attended the renowned Fashion Institute of Design & Merchandising in Los Angeles, where she gained valuable insights into the intersection of business and fashion. This unique blend of educational experiences has equipped her with a well-rounded perspective on retail strategies.

Throughout her career, she has successfully implemented DE&I programs, trained leaders on inclusive practices, and advocated for underrepresented groups. Through her time leading multi-unit store operations, she has remained committed to creating environments where all individuals feel valued, respected, and empowered to reach their full potential while fueling business initiatives to improve sales, merchandise execution, and people development. Michelle’s passion for DE&I drives her to continue making a positive impact in organizations across the retail industry.

 

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

 

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out. Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.

Hiring For Potential, Not Credential

SHOW NOTES

Unlocking a future of innovation lies in recognizing and nurturing untapped talent. That’s important in any industry. In retail — it’s everything.

This episode zeroes in on a transformative approach to retail hiring — one that values potential over credentials, and opens doors to a more diverse and dynamic workforce.

Join Ron Thurston from LinkedIn in NYC, with special guest Sherrica Hill, Director, Solutions Design & Delivery at Jobs for the Future (JFF) — as they dive into the heart and strategy of equitable talent practices.

Sherrica, a luminary in the field of talent development, brings over 2 decades of retail and program management experience to the discussion.

From her early days on the retail frontline to spearheading Gap Inc.’s “This Way ONward” program, Sherrica’s journey is a testament to the power of seeing beyond a resume.

This episode explores:

  • The future of frontline work, the challenges ahead, and how retail employers can create environments where every talent thrives
  • Sherrica’s transformative work in fostering inclusive growth opportunities and her philosophy of hiring for potential, not credentials
  • How JFF is bridging the gap between education, workforce needs, and the underrepresented voices in the retail sector

Expect a candid discussion with real-world advice, career stories, and practical strategies for empowering the underrepresented, and redefining success in retail hiring.

Learn more about the mission of Jobs for the Future.

 

 

GUEST BIO

Sherrica Hill, Director, Solutions Design & Delivery, Jobs for the Future (JFF)

Sherrica Hill brings over 15 years of expertise in business, program management, and talent development to her mission of championing access and opportunity for underrepresented talent.

At Jobs for the Future, she spearheads the implementation of field-facing programs and solutions focused on creating equitable economic talent practices that center worker voice and agency. Collaborating with experts and drawing on her years of field and corporate experience, she drives behavior change among private-sector employers.

Previously, Sherrica spent 2 decades in the retail industry, starting as a seasonal sales associate and advancing to corporate leadership. Her notable achievement includes leading Gap Inc.’s This Way ONward program, which tackles systemic barriers to employment and advancement for over 15,000 underrepresented early-career talent.

Sherrica’s commitment to inclusivity and strategic thinking is evident throughout her career. Armed with a Bachelor of Business Administration in HR Management, earned while balancing a full-time job, she exemplifies perseverance and dedication.

An Atlanta native, Sherrica enjoys spending time with her family. Whether cheering her two boys on the sidelines of recreational sports or exploring new destinations with her husband, she values creating lasting memories with her family.

 

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

 

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out. Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.

Running Your Perfect Pilot Project

SHOW NOTES

The “future store?” It’s already here. As new tech emerge and consumer behaviors evolve, the call for new systems and strategies in retail ops has never been louder.

Store pilot projects, the experimental heartbeat of retail innovation, are more crucial than ever.

They enable retailers to navigate through the complexities of change, ensuring that adaptation is not just reactive but proactive and strategic.

In this episode, Ron Thurston will turn the spotlight on the art and science of piloting new store initiatives.

Join Ron as he dives deep with Michael Saldaña, Senior Retail Operations Manager at UNTUCKit, whose journey from store manager to operations maestro has been marked by operational innovation and a passion for people.

They explore the intricacies of launching successful pilot projects, from the drawing board to real-world application, including:

  • Selecting the right locations and formats
  • Engaging employees and leveraging their feedback for project refinement
  • KPIs that guide project evaluation and the decision-making process for scaling successes

Whether you’re a seasoned retail leader or an aspiring manager, this episode promises valuable insights into executing flawless pilot projects that pave the way for operational excellence.

 

 

GUEST BIO

Michael Saldaña, Senior Retail Operations Manager, UNTUCKit

Michael Saldaña is the Senior Retail Operations Manager at UNTUCKit. A former store manager armed with an MA in professional writing from Carnegie Mellon University, Michael brings a unique blend of strategic thinking and effective communication skills to the world of retail operations.

With a proven track record in standardizing store processes at UNTUCKit, Michael has successfully implemented practices to streamline workload and enhance operational efficiency in stores. His dedication to excellence extends to the introduction of new tools to further optimize in-store operations and drive sustainable growth at UNTUCKit.

Michael is committed to delivering quality results and the best experience for customers and store associates alike. This commitment, coupled with a passion for innovation, make him an asset in the dynamic retail landscape.

 

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

 

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out. Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.

Finding Career Growth When You Feel Stuck

SHOW NOTES

In an industry that moves fast, feeling stuck can seem like the ultimate setback. But what if being “stuck” is just the pause you need to catapult your retail leadership to new heights?

In this revealing episode, we’re exploring the process of turning career stagnation into a launchpad for growth.

Our guest, Brian Librach, author of the brand new book “The Retail Leader’s Roadmap,” has navigated the peaks and valleys of a dynamic career in retail management.

Starting his journey at 21 and scaling the heights to become the VP of Stores for Urban Outfitters by 38, Brian knows a thing or two about growth, resilience, and the courage to move forward when you find yourself stuck.

Host Ron Thurston and Brian dig into:

  • What it means to be “stuck” and how to recognize the signs in your own career journey
  • Brian’s “5 Principles of Performance” and how to integrate them into your daily workflow
  • Developing “high learning agility” and why it’s a non-negotiable trait

Whether you’re feeling stuck or simply looking for ways to proactively steer your career, this episode is a must-listen.

 

 

GUEST BIO

Brian Librach, Author of “The Retail Leader’s Roadmap”

Growing up with undiagnosed ADHD in an era unaware of its complexities taught Brian Librach invaluable lessons. Coping mechanisms weren’t taught; he navigated through trial and error, leveraging the driven nature ADHD often brings. From sports to career aspirations, Brian chased dopamine and endorphins, finding solace in tattoos and motorcycles along the way.

It wasn’t until leading as a district manager at 21 that Brian articulated his coping methods, influenced by “The Tao of Personal Leadership.” Self-taught in getting unstuck, he sought wisdom to propel forward. Despite minimal traditional education, Brian excelled in retail leadership, climbing from the stockroom to the corner office at Urban Outfitters, PacSun, and internationally with Old Navy in Canada.

Married to an executive coach, Brian benefits from invaluable guidance. Reflecting on his journey, he recognizes parallels in others navigating non-traditional paths. ADHD, often viewed as a hindrance, provided him with improvisation skills crucial in retail.

In his book “The Retail Leader’s Roadmap,” Brian shares practical strategies honed through experience. Retail isn’t just a career; it’s ingrained in his heritage, driving his passion to mentor future leaders and make a meaningful impact. Visit Brian’s website: www.retailleadersroadmap.com.

 

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

 

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out.

Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.

Becoming the Mentor They Need to Succeed

If you’re a retail leader who thrived under the guidance of a great career mentor, consider yourself lucky. Today’s ambitious industry professionals really want a mentor, but can’t seem to find one.

In a recent survey of 3,000 professionals, 76% said they think “people with mentors are happier at their current jobs than those without.” But only 37% said they have one.

Are you the game-changing career mentor someone is missing?

Laura Ravo, retail veteran, executive coach, and author of “The Power of Grit and Grace; A Woman’s Journey to Putting the Heart Back into Retail Leadership,” says the act of mentorship isn’t just a role to play, it’s a legacy to leave. And it’s time for more retail and hospitality leaders to step up.

In this episode, host Ron Thurston and Laura Ravo unpack what it takes to be an effective career mentor for tomorrow’s retail leaders.

They dig into:

  • The growing gap in mentor-mentee relationships
  • What’s stopping some leaders from stepping up
  • Qualities of a great mentor and how to cultivate them
  • What to do if you’re still looking for your own mentor

 

 

GUEST BIO

Laura Ravo, Retail Guru, Executive Coach, Author

Laura Ravo is a retail guru with 30 years of retail stores and operations experience. She most recently served as COO of Jane.com, and at the iconic Strand bookstore in NYC.

Leveraging her leadership skills and authentic approach, Laura has developed some of the highest performing teams in global retail. Her scrappy determination (or grit as she likes to call it), her endless curiosity, and very humanistic approach (or grace as she likes to call it) have been the cornerstone of her leadership success. Laura has held senior management roles in some of the most prominent brands, both in department stores and specialty retail, including Macy’s, L Brands, Victoria’s Secret, LensCrafters, Oakley and The Body Shop.

Laura is a sought after executive coach, speaker and author of the book “The Power of Grit and Grace; A Woman’s Journey to Putting the Heart Back into Retail Leadership,” published in March 2023.

She was voted one of the Top Women in Retail in 2021 by Women in Retail Leadership Circle.

She is an advocate, activist and force for good in her native NYC, serving as a senior volunteer for City Relief, a mobile outreach program offering people experiencing poverty and homelessness hot meals, supplies and connections to resources for housing, employment, and health care.

 

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

 

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out.

Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.

Inspiring the Next Wave of Retail Talent

GUEST BIO

Retail’s bright future is being shaped by leaders who not only foresee changes on the horizon but actively prepare their frontline teams to navigate these shifts with confidence, creativity, and a sense of shared purpose.

Kelly Anderson, Retail Director at Swiss luxury fashion house Akris, sees this as her calling. (Practicing law was the original plan; which, interestingly, helped her arrive at this understanding.)

Kelly’s 20-year career in store leadership roles with prestigious brands like Moncler, Louis Vuitton, Kenneth Cole, and Aldo, has equipped her with a unique vantage point on the intricacies of inspiring authenticity and inclusivity in multi-generational frontline teams.

In this episode, Ron Thurston and Kelly Anderson will delve into the heart of what it means to inspire and lead the next wave of frontline talent.

They dig into:

  • Mentoring and developing frontline talent to meet the future’s challenges
  • Practical strategies for nurturing frontline talent to engage new generations in meaningful and impactful ways
  • Kelly’s leadership mantra for cultivating authenticity and inclusivity within the exclusive world of retail

Tune in to get inspired, challenged, and equipped to lead your frontline teams into a future where they thrive.

 

 

GUEST BIO

Kelly Anderson, Retail Director, Akris

Kelly Anderson is the Retail Director for fashion retailer Akris. Known as an influential agent of positive and impactful change, Kelly has spent the last 20 years transforming, evolving, and inspiring the next generation of frontline associates at Akris, Moncler, Louis Vuitton, Kenneth Cole, and Aldo.

With a deep-rooted passion for making a difference, Kelly believes that the future of retail means challenging the status quo and pushing boundaries to remain relevant in an ever-changing market.

Dedicating herself to roles across various contemporary and luxury brands that have allowed her to create innovative retail environments, characterized by inclusivity, sustainability, and accountability.

 

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

 

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out.

Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.

Embracing Vulnerability in Modern Management

SHOW NOTES

In an world where the traditional norms of leadership emphasize strength and assertiveness, the concept of vulnerability in management seems radical.

In this episode, we’re unraveling the intricacies and benefits of embracing vulnerability in leadership — a topic that is increasingly relevant in today’s dynamic retail industry.

Payton McFaden, Director of Global Sales Operations at Peloton, joins us to discuss why showing your human side is a strategic win in the leadership game.

With a background in retail sales management across various companies, Payton’s passion for operational strategy and culture development was honored in 2019 with Peloton’s “Think and Act Like an Owner” award.

She was also one of the first people at Peloton to move from Peloton’s retail frontlines to a pivotal corporate role. This accomplishment was an inspiration to her retail colleagues, but the journey was neither inevitable nor elegant.

In fact, it took Payton 7 attempts to make the transition. And she thinks it’s important that everyone — especially her store teams — knows it.

Get ready for an intimate conversation, as Payton shares firsthand experiences in building trust and confidence through vulnerable leadership.

Host Ron Thurston and Payton dig into:

  • How vulnerability can revolutionize management and team dynamics
  • Real-world examples of how vulnerability has shaped her approach and driven her team’s success
  • Simple ways to start weaving vulnerability into your own leadership style

 

 

GUEST BIO

Payton McFaden, Director of Sales Operations, Peloton

Payton McFaden leads Global sales operations for Peloton, including day-to-day functionality and operational infrastructure, designing programs, overseeing change management, and leading the team in driving global operational excellence. Payton has played a pivotal role in the continued development of supporting and enabling frontline sales teams to sell more efficiently and effectively, providing strategic direction and reducing friction in the sales process. The team led by Payton fulfills both strategic and tactical functions for 1P and 3P sales.

Before joining the Sales Operations team at Peloton, Payton worked in Retail Sales Management, both at Peloton and other retail companies. Her passion in-store focused on operational strategy, learning and development, and culture.

In 2019, Payton was recognized as the top Store Manager at Peloton amongst peers and leaders and was awarded the “Think and Act Like an Owner” to showcase exemplary representation of Peloton’s company vision and brand image.

Payton earned a Bachelor of Science degree in Retail Management from The Art Institute International and received a MFAH Junior Diploma in Fine Arts, Fashion Design, & Reconstructed Fashion from the Glassell School of Art.

 

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

 

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out.

Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.

Asset Protection’s Key Role in Modern Retail Leadership

SHOW NOTES

Asset protection in retail isn’t just about loss prevention — it’s about leadership, strategy, and shaping the frontline experience.

In the dynamic world of retail, how do leaders navigate the complexities of asset protection while maintaining profitability and integrity?

In this episode, Khristopher Hamlin, VP of Asset Protection at Retail Industry Leaders Association (RILA), unpacks the nuances of Asset Protection’s role in frontline leadership — and debunk some persisting myths along the way.

Host Ron Thurston and Khristopher explore:

  • What retail leaders can do better in asset protection, and how frontline employees should engage with and contribute to asset protection strategies
  • Cultivating frontline team relationships and changing perceptions in asset protection
  • The multifaceted impact of RILA’s support for retailers, spanning government policy to DEI initiatives, and how these influence frontline operations

 

 

GUEST BIO

Khristopher Hamlin, VP of Asset Protection, Retail Industry Leaders Association (RILA)

Khristopher Hamlin is a seasoned expert in asset protection, boasting an impressive career spanning over three decades. Currently serving as the Vice President of Asset Protection at the Retail Industry Leaders Association (RILA), Khristopher collaborates with leading retailers to navigate the challenges presented by today’s dynamic economic landscape.

Previously, Khristopher served as SVP of Asset Protection, Inventory Control, and DC/Logistics Operations at Saks OFF 5TH. There, he provided visionary leadership in crafting and implementing comprehensive corporate and store-level asset protection strategies. His portfolio encompassed risk assessments, inventory control, strategic talent acquisition in asset protection, learning and development initiatives, risk mitigation, as well as overseeing distribution center operations, transportation, and logistics.

Khristopher’s illustrious career also features notable tenures as the Regional Asset Protection Manager for Nordstrom, Inc., as a top 25 store manager for Belk, Inc., and a 20-year+ journey with Macy’s.

Khristopher is a dedicated entrepreneur, representing The Khris Hamlin Company, LLC, a leadership coaching and consulting firm. He holds a master’s degree in psychology from the University of Baltimore and a bachelor’s degree in criminal justice from George Mason University. Khristopher serves as the Director of Early Career Professionals and a member of the Board of Directors for the International Organization of Black Security Executives.

Outside of his professional pursuits, Khristopher cherishes moments spent with his family, actively engages in meaningful service within his church community, and explores the world through travel.

 

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

 

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out.

Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.