SHOW NOTES

The “future store?” It’s already here. As new tech emerge and consumer behaviors evolve, the call for new systems and strategies in retail ops has never been louder.

Store pilot projects, the experimental heartbeat of retail innovation, are more crucial than ever.

They enable retailers to navigate through the complexities of change, ensuring that adaptation is not just reactive but proactive and strategic.

In this episode, Ron Thurston will turn the spotlight on the art and science of piloting new store initiatives.

Join Ron as he dives deep with Michael Saldaña, Senior Retail Operations Manager at UNTUCKit, whose journey from store manager to operations maestro has been marked by operational innovation and a passion for people.

They explore the intricacies of launching successful pilot projects, from the drawing board to real-world application, including:

• Selecting the right locations and formats
• Engaging employees and leveraging their feedback for project refinement
• KPIs that guide project evaluation and the decision-making process for scaling successes

Whether you’re a seasoned retail leader or an aspiring manager, this episode promises valuable insights into executing flawless pilot projects that pave the way for operational excellence.

GUEST BIO

Michael Saldaña, Senior Retail Operations Manager, UNTUCKit

Michael Saldaña is the Senior Retail Operations Manager at UNTUCKit. A former store manager armed with an MA in professional writing from Carnegie Mellon University, Michael brings a unique blend of strategic thinking and effective communication skills to the world of retail operations.

With a proven track record in standardizing store processes at UNTUCKit, Michael has successfully implemented practices to streamline workload and enhance operational efficiency in stores. His dedication to excellence extends to the introduction of new tools to further optimize in-store operations and drive sustainable growth at UNTUCKit.

Michael is committed to delivering quality results and the best experience for customers and store associates alike. This commitment, coupled with a passion for innovation, make him an asset in the dynamic retail landscape.

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out. Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.