Virtual Queuing to Reduce Waiting Lines

A Safe & Flawless Shopping Experience

Social distancing measures force retailers to limit the number of customers in their stores at any one time and result in queues outside the store. Virtual queuing enables you to safely reopen your stores while enhancing the customer experience.

YOOBIC's Virtual Queuing Solution

Step 1 - Checking wait times

Customers can view the status of a store queue in real-time as well as your maximum visitor capacity via a link on your website.

Step 2 - Joining the queue

Customers can join the waiting list remotely from your website or by scanning a QR code at the entrance of your store. They also have the possibility to book an appointment to come in later.

Step 3 - Notifying the customer

Once customers have joined the queue or booked an appointment, they receive a confirmation with their QR code to show when they arrive at the store. When it is their turn, they are notified by email or text message and can then enter the store.

Step 4 - Confirming customer arrival

The customer confirms their arrival in the store by self checking in or by showing the QR code to the store team. Store employees can monitor the status of the waiting list in real time and view all appointments booked.

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Increase
Safety

Offer a safer shopping experience by limiting interactions between customers in queues
Improve Customer
Experience

Make shopping experiences seamless by reducing wait times
Comply With
Social Distancing

Make it easier for your staff and customers to practice social distancing