A Guide to Increasing Store Operational Efficiency for Retail Pharmacies
Four measures pharmacy teams use to cut costs, reduce errors, and grow sales under pandemic pressure.
Key findings
- Engaged employees make 60% fewer errors than their unengaged peers, according to Gallup.
- Automation from AI cuts labor costs by 20%, according to McKinsey.
- 54% of business executives reported higher productivity after implementing AI in the workplace.
Summary
The COVID-19 pandemic created a perfect storm for retail pharmacies: high consumer demand, inefficient processes, and overwhelmed staff, all while stores must stay open through any future lockdowns. Teams must keep customers safe, ease strain on the healthcare system, cut operating costs, and grow sales with scarce time and resources.
This guide sets out four measures to boost store operational efficiency: digitizing task management, managing operations remotely, streamlining frontline communications, and using AI to automate analysis and in-store improvements. It draws on engagement and productivity figures from Gallup and McKinsey, and reflects YOOBIC’s work with 200+ retailers and brands including Boots, McKesson and LloydsPharmacy.
What you’ll learn
- Why boosting operational efficiency is the strongest way to help pharmacy stores succeed under intense pressure.
- The four ways to make retail pharmacy stores operationally efficient.
- How to implement each measure across HQ, field and store teams.
