A fundamentally different user experience for frontline teams
Other retail
operations tech
Does one or two things well enough but lacks the workflow orchestration and user experience necessary for frontline teams to achieve operational excellence and thrive.
The YOOBIC
experience
Designed to create the most engaging and productive digital workplace for frontline teams, with a robust suite of task management, communication, and training tools — all in the flow of work.
YOOBIC offers
100% digitized checklists & audits
Quick tasks & action plans
Store service requests
Visual merchandising campaign management
Image recognition
Centralized knowledge library
Targeted newsfeeds
1to1 messaging & group chat
Two-way communication & feedback loops
Interactive course creation & microlearning
Customizable learning paths
Gamification: battles, badges, leaderboards, rewards
No-code content builder
Predictive AI technology
250+ integrations (Microsoft Teams, Sharepoint, Power BI)
Advanced analytics with customizable dashboards
Employee engagement metrics
Plug & play
Francesca’s chose YOOBIC
how Francesca’s transformed their frontline team experience with YOOBIC
YOOBIC’s task management tools have been really great for visibility and accountability at the boutique level, the district level, and at the Home Office level — because we can see all the tasks, who completed them, and when they completed them. As a District Leader, you can see the completion rates from your teams, and then, at the Home Office level, we can see that and drill down into the details if we need it.
how Francesca’s transformed their frontline team experience with YOOBIC
YOOBIC’s task management tools have been really great for visibility and accountability at the boutique level, the district level, and at the Home Office level — because we can see all the tasks, who completed them, and when they completed them. As a District Leader, you can see the completion rates from your teams, and then, at the Home Office level, we can see that and drill down into the details if we need it.
how Francesca’s transformed their frontline team experience with YOOBIC
YOOBIC’s task management tools have been really great for visibility and accountability at the boutique level, the district level, and at the Home Office level — because we can see all the tasks, who completed them, and when they completed them. As a District Leader, you can see the completion rates from your teams, and then, at the Home Office level, we can see that and drill down into the details if we need it.
Associate-friendly task management, right in the flow of work
YOOBIC digitizes tasks for frontline teams — everything from checklists and standard operating procedures to promotional and visual merchandising execution. Assign and track action plans, and automate pass/fail scores. Easily receive and resolve requests from your frontline teams (maintenance, equipment, damages, etc.) through a virtual helpdesk. And gain visibility into task execution and potential bottlenecks with real-time analytics.
“Outdated” is how former Opterus users describe the OPSCENTER interface. They said it lacks functionality for managers to assign and track tasks effectively. And it’s not optimized for mobile, so store teams struggle to access their tasks when on the floor.
Optimized site visits, inspections & audits
Digitize all your visit, audit, and inspection checklists with YOOBIC. Effectively score inspections, assign action plans to fix compliance issues, track completion, and share automated reports with managers and relevant stakeholders — all right inside the app.
Opterus’ audit tool is seriously lacking in functionality. It operates more like a basic paper checklist, with ineffective scoring and no real-time analytics.
Unified communications, a highly engaging user experience
YOOBIC’s advanced audience management features let you quickly target communications to specific audiences, foster team engagement through a two-way feedback loop, build camaraderie with our Communities tool, and speak from HQ to frontline teams with one unified voice. YOOBIC’s social media-like interface and gamified features drive fast, frequent usage. Both frontline teams and leaders find it easy and enjoyable. Just one reason YOOBIC has a 90% adoption rate.
Opterus users must switch between OPSCENTER and Holler to communicate — a user experience previous customers described as confusing and “cumbersome.” They noted that OPSCENTER’s design is not user-friendly, content formatting is extremely limited, and the lack of an autosave function often leads to lost work.
Advanced, yet approachable, analytics & actionable insights
With YOOBIC’s automated and role-based dashboards, no-code customizations, and Power BI integration — HQ teams get real-time visibility into execution and performance, without the overwhelm. Predictive AI technology identifies recurring issues and root causes. And the ability to correlate with external KPIs means you can accurately attribute store operational activities to performance.
Former Opterus users say the reporting dashboard in OPSCENTER isn’t user-friendly, with data filtering and organization especially lacking. Functionally, it couldn’t give them the KPIs, metrics, and actionable analysis they need.
Easy, versatile content creation & gamification for better training
YOOBIC’s AI authoring tool rapidly turns existing content into personalized courses, micro-learning, and quizzes using no-code creation and templates. Its advanced multi-language translation aids global L&D program deployment. Gamification features like battles, badges, and leaderboards, coupled with rewards, keep frontline teams engaged, providing insights through integrated analytics. YOOBIC also integrates with other LMS platforms, enhancing your existing LMS without replacing it.
Opterus doesn’t do learning. Just the ability to source existing knowledge via a search function that previous users say is outdated and unreliable. (With YOOBIC’s AI-powered NEO Assistant, frontline employees can ask a question and access knowledge instantly — no manual searching required.)
Dedicated customer support, forever
Every YOOBIC customer has the support of a dedicated Account Manager and Customer Success Manager who are always ready to help troubleshoot issues, strategize workflows, accept feedback, and celebrate your wins. Plus, access to YOOBIC’s 24/7 Help Center for self-serve support. One customer said, “YOOBIC has our best interests at heart!” We’re inclined to agree with them.
Opterus’ customer support gets good reviews. We’re both committed to helping our customers and it shows.
