SHOW NOTES

Unlocking a future of innovation lies in recognizing and nurturing untapped talent. That’s important in any industry. In retail — it’s everything.

This episode zeroes in on a transformative approach to retail hiring — one that values potential over credentials, and opens doors to a more diverse and dynamic workforce.

Join Ron Thurston from LinkedIn in NYC, with special guest Sherrica Hill, Director, Solutions Design & Delivery at Jobs for the Future (JFF) — as they dive into the heart and strategy of equitable talent practices.

Sherrica, a luminary in the field of talent development, brings over 2 decades of retail and program management experience to the discussion.

From her early days on the retail frontline to spearheading Gap Inc.’s “This Way ONward” program, Sherrica’s journey is a testament to the power of seeing beyond a resume.

This episode explores:

• The future of frontline work, the challenges ahead, and how retail employers can create environments where every talent thrives
• Sherrica’s transformative work in fostering inclusive growth opportunities and her philosophy of hiring for potential, not credentials
• How JFF is bridging the gap between education, workforce needs, and the underrepresented voices in the retail sector

Expect a candid discussion with real-world advice, career stories, and practical strategies for empowering the underrepresented, and redefining success in retail hiring.

Learn more about the mission of Jobs for the Future.

GUEST BIO

Sherrica Hill, Director, Solutions Design & Delivery, Jobs for the Future (JFF)

Sherrica Hill brings over 15 years of expertise in business, program management, and talent development to her mission of championing access and opportunity for underrepresented talent.

At Jobs for the Future, she spearheads the implementation of field-facing programs and solutions focused on creating equitable economic talent practices that center worker voice and agency. Collaborating with experts and drawing on her years of field and corporate experience, she drives behavior change among private-sector employers.

Previously, Sherrica spent 2 decades in the retail industry, starting as a seasonal sales associate and advancing to corporate leadership. Her notable achievement includes leading Gap Inc.’s This Way ONward program, which tackles systemic barriers to employment and advancement for over 15,000 underrepresented early-career talent.

Sherrica’s commitment to inclusivity and strategic thinking is evident throughout her career. Armed with a Bachelor of Business Administration in HR Management, earned while balancing a full-time job, she exemplifies perseverance and dedication.

An Atlanta native, Sherrica enjoys spending time with her family. Whether cheering her two boys on the sidelines of recreational sports or exploring new destinations with her husband, she values creating lasting memories with her family.

HOST BIO

Ron Thurston is the host of FRONTLINE FRIDAYS. 

Ron is the co-founder of OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail careers and businesses.

With 30+ years leading retail stores and operations for America’s most prominent brands, like Gap, Saint Laurent, Apple, Bonobos, and INTERMIX, Ron has developed a deep expertise in retail strategy, management, and innovation.

Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail professionals to take pride in their accidental careers. He hosts the RETAIL IN AMERICA podcast and tour, sharing the untold retail success stories and the incredible people behind them.

Ron’s work has set him up as one of the most influential voices in retail and retail tech, and he serves on the Advisory Board of YOOBIC and several emerging retail technology platforms, including Ometria, Reflex, and Vendoor.

ABOUT FRONTLINE FRIDAYS

FRONTLINE FRIDAYS WITH RON THURSTON is a live podcast for frontline leaders and advocates in retail and hospitality.

Ron Thurston has a question for leaders out there who are inspiring excellence in their frontline teams: “What do you do differently?” In this candid discussion series, he’ll sit down with them to find out. Each episode of FRONTLINE FRIDAYS offers real-world strategy from retail and hospitality change makers on frontline leadership and personal career growth.