A Guide to Improving Supermarket Operational Efficiency
Four operational moves to relieve pressure on your stores, engage frontline teams, and meet rising shopper expectations.
Key findings
- 69% of consumers value convenience most when shopping in-store, and 54% are stressed by shopping in-store and want to get in and out fast.
- 70% of customer-facing employees say the COVID-19 pandemic has been the most stressful time of their careers, and 1 in 3 face abusive customer behavior every shift.
- Engaged employees make 60% fewer errors and are 21% more profitable than their unengaged peers.
Summary
The pandemic created a perfect storm for supermarkets: rising demand and higher expectations around safety, convenience, and availability, colliding with inefficient behind-the-scenes processes and overwhelmed frontline teams. Stores were pushed to maximum operating capacity while pre-existing inefficiencies were exposed and intensified.
This YOOBIC ebook lays out four measures to improve supermarket operational efficiency: digitizing task management, streamlining field team processes, automating expiration date tracking, and unifying store tasks with internal communications. More than 200 retailers, including Redner’s Market, Lidl, Carrefour, Monoprix, and Vitalia, use YOOBIC’s digital workplace.
What you’ll learn
- Why boosting operational efficiency is the most effective way to help supermarkets succeed under intense pressure.
- Four ways to make your supermarkets operationally efficient, from digitizing tasks to automating expiration date tracking.
- How to implement these measures to reduce errors and engage frontline teams.
