How to Choose a Mobile Learning Platform
A buyer’s guide for training dispersed frontline teams, from assessing your current program to implementing the right platform.
Key findings
- A study group that spent 70% of their learning time in the classroom and 30% in informal peer discussions scored higher on tests than the classroom-only group.
- Over half of Generation Z spend more than 6 hours per day on their phones.
- The blended learning group had higher test scores and reported enjoying the learning more than the classroom-only group.
Summary
Frontline employees in retail and hospitality shape customer perception through what they know and do, yet they rarely have regular computer access and work in some of the highest-turnover roles. With an overwhelming number of mobile learning platforms available, employers struggle to identify which one actually fits their dispersed, deskless teams.
This guide walks decision-makers through assessing their current training, defining what an effective mobile learning platform should provide, and choosing and implementing the right one. It draws on external research, including a WhatsApp mobile learning study by Barhoumi, WP Engine’s Gen Z usage data, and Kotter’s 8-step change process.
What you’ll learn
- The four ways to train frontline employees and the pros and cons of each.
- Ten questions to assess your current training program and what an effective mobile learning platform should provide.
- How to implement a new training program using an 8-step change process.
