IDC’s Technology Assessment Guide for Frontline Employee Experience Platforms
A vendor evaluation worksheet and buyer criteria for selecting the right frontline platform for your RFP.
Key findings
- 54% of retailers report that they have already selected an employee experience platform.
- 38% of retailers report that they are mitigating workforce skills gaps by investing in communication and collaboration applications.
- 35.1% of retailers surveyed by IDC expect a 2023 recession to have no impact on IT budgets, and 11.6% expect it to drive an increase.
Summary
Retailers face labor shortages, high turnover, and shifting frontline workforce expectations, compounded by inflation, recession, and supply chain pressure. Too many siloed, non-intuitive legacy systems leave deskless workers underserved. To build lifetime customer loyalty, retailers need consolidated, human-centric platforms that attract and retain a next-generation workforce while improving customer experience.
This analyst buyer’s guide was authored by IDC Retail and Financial Insights, with analyst Leslie Hand, Group Vice President, and produced by IDC Custom Solutions. It draws on named IDC surveys and NRF data. Sponsored by YOOBIC, it includes worksheets for vetting vendor fit, required capabilities, and long-term compatibility.
What you’ll learn
- Key considerations in selecting a Frontline Employee Experience Platform.
- How to define your organization's essential criteria for vendor fit and your RFP.
- What to look for when assessing long-term vendor compatibility.
