Rethinking Retail Operations: 5 Strategies for Better Store Performance
Five technology-driven strategies to keep stores efficient and agile through retail’s post-pandemic surge in foot traffic and sales.
Key findings
- Foot traffic increased by almost 200% within the first week of retailers reopening, and UK retail saw its sharpest sales acceleration since 2018.
- 67% of retail employees are still using paper forms for store processes, and 37% are trained only once per year or less.
- 35% of retail employees feel disconnected from their organization and peers, while 74% think mobile app-based training would be easier.
Summary
Brick-and-mortar retail’s post-pandemic resurgence created a perfect storm: surging foot traffic and sales met fewer stores, fewer employees, heavier workloads, and intense hiring competition. Retailers cannot simply revert to pre-pandemic practices. They need store operations built for an unpredictable environment, supported by technology rather than paper and one-off training.
This YOOBIC ebook lays out five strategies for rethinking store operations: digitizing operations, improving communications, simplifying repetitive processes, digitizing regional team work, and upskilling teams in the flow of work. It includes examples from retailers such as The Kooples, Boots, The Foschini Group, and Jules showing measurable operational gains.
What you’ll learn
- The top operational challenges facing stores during retail's resurgence.
- Five strategies to improve store productivity, engagement, and customer experience.
- How retailers like Boots and The Foschini Group applied these strategies and the results they saw.
