Data Processing Addendum

This Data Processing Addendum (“DPA“) forms part of, and is subject to, the Terms of Service, Order Form or other written or electronic terms of service or subscription agreement between the Yoobic entity set forth in such document (“Yoobic”) and the legal entity defined as ‘Customer’ thereunder (collectively, for purposes of this DPA, “Customer”, and together with Yoobic, the “Parties” and each a “Party” (such agreement, the “Agreement”)). All capitalized terms not defined in this DPA shall have the meanings set forth in the Agreement.

1. Definitions.

“Affiliate” means, if not specified on an Order Form or defined elsewhere in the Agreement, an entity controlling, controlled by or under common control with a Party, where “control” is the ability to manage and direct the affairs of the entity through ownership of a majority of the voting stock of the entity or by some other means.

“Authorized Affiliate” shall mean a Customer Affiliate who has not signed an Order Form pursuant to the Agreement, but is either a Data Controller or Data Processor for the Customer Personal Data processed by Yoobic pursuant to the Agreement, for so long as such entity remains a Customer Affiliate.

“California Consumer Privacy Act” or “CCPA” means the California Consumer Privacy Act of 2018, as may be amended from time to time.

“Customer Personal Data” means any of Your Data that is Personal Data.

“Data Controller” means an entity that determines the purposes and means of the Processing of Personal Data.

“Data Processor” means an entity that Processes Personal Data on behalf of a Data Controller.

“Data Protection Laws” means all data protection and privacy laws applicable to the respective party in its role in the Processing of Personal Data under the Agreement, including, where applicable, EU & UK Data Protection Law and the CCPA.

“Data Subject” means the identified or identifiable natural person to whom Customer Personal Data relates.

“EU & UK Data Protection Law” means (i) Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data (General Data Protection Regulation) (“GDPR”); and (ii) the GDPR as it forms part of United Kingdom law pursuant to Section 3 of the European Union (Withdrawal) Act 2018 (“UK GDPR”) and the Data Protection Act 2018.

“Personal Data” means any information, including opinions, relating to an identified or identifiable natural person and includes similarly defined terms in Data Protection Laws, including, but not limited to, the definition of “personal information” in the CCPA.

“Processing” shall mean any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, and “Process”, “Processes” and “Processed” will be interpreted accordingly.

“Purposes” shall mean (i) Yoobic’s provision of the Yoobic Offerings as described in the applicable Order Form or Agreement, including Processing initiated by Customer users in their use of the Yoobic Offerings; and (ii) further documented, reasonable instructions from Customer agreed upon by the Parties.

“Security Incident” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to Customer Personal Data.

“Service” means the Yoobic SaaS offering as set forth in the Order Form or Agreement.

“Sub-processor” means any other Data Processors engaged by a member of the Yoobic Group to Process Customer Personal Data.

“Yoobic Group” means Yoobic Inc and Yoobic Limited.

“Yoobic Offering(s)” means the Service and other Yoobic products and services as set forth in the Order Form or Agreement.

“Your Data” has the meaning set forth in the Agreement.

2. Scope and Applicability of this DPA. This DPA applies where and only to the extent that Yoobic Processes Customer Personal Data on behalf of Customer as Data Processor in the course of providing the Yoobic Offerings.

3. Roles and Scope of Processing.

3.1. Role of the Parties. As between Yoobic and Customer, Yoobic shall Process Customer Personal Data only as a Data Processor (or sub-processor) acting on behalf of Customer and, with respect to CCPA, as a “service provider” as defined therein, in each case regardless of whether Customer acts as a Data Controller or as a Data Processor on behalf of a third-party Data Controller (such third-party, the “Third-Party Controller”) with respect to Customer Personal Data. To the extent any Usage Data (as defined in the Agreement) is considered Personal Data under applicable Data Protection Laws, Yoobic is the Data Controller of such data and shall Process such data in accordance with the Agreement and applicable Data Protection Laws.

3.2. Customer Instructions. Yoobic will Process Customer Personal Data only for the Purposes. Customer shall ensure its Processing instructions are lawful and that the Processing of Customer Personal Data in accordance with such instructions will not violate applicable Data Protection Laws. The Parties agree that the Agreement (including this DPA) sets out the exclusive and final instructions to Yoobic for all Processing of Customer Personal Data, and (if applicable) include and are consistent with all instructions from Third-Party Controllers. Any additional requested instructions require the prior written agreement of Yoobic. Yoobic shall promptly notify Customer if, in Yoobic’s opinion, such instruction violates EU & UK Data Protection Law. Where applicable, Customer shall be responsible for any communications, notifications, assistance and/or authorizations that may be required in connection with a Third-Party Controller.

3.3. Customer Affiliates. Yoobic’s obligations set forth in this DPA also extend to Authorized Affiliates, subject to the following conditions:

(a) Customer must exclusively communicate any additional Processing instructions requested pursuant to 3.2 directly to Yoobic, including instructions from its Authorized Affiliates;

(b) Customer shall be responsible for Authorized Affiliates’ compliance with this DPA and all acts and/or omissions by an Authorized Affiliate with respect to Customer’s obligations in this DPA shall be considered the acts and/or omissions of Customer; and

(c) Authorized Affiliates shall not bring a claim directly against Yoobic. If an Authorized Affiliate seeks to assert a legal demand, action, suit, claim, proceeding or other forms of complaints or proceedings against Yoobic (“Authorized Affiliate Claim”): (i) Customer must bring such Authorized Affiliate Claim directly against Yoobic on behalf of such Authorized Affiliate, unless Data Protection Laws require the Authorized Affiliate be a party to such claim; and (ii) all Authorized Affiliate Claims shall be considered claims made by Customer and shall be subject to any liability restrictions set forth in the Agreement, including, but not limited to, any aggregate limitation of liability.

3.4. Processing of Personal Data. Each Party will comply with its respective obligations under Data Protection Laws. Customer agrees (i) it will use the Service in a manner designed to ensure a level of security appropriate to the particular content of the Customer Personal Data, such as pseudonymizing and backing-up Customer Personal Data; and (ii) it has obtained all consents, permissions and/or rights necessary under Data Protection Laws for Yoobic to lawfully Process Customer Personal Data for the Purposes, including, without limitation, Customer’s sharing and/or receiving of Customer Personal Data with third-parties via the Service.

3.5. Details of Data Processing.

(a) Subject Matter: The subject matter of the Processing under this DPA is the Customer Personal Data and relates to users, stores and mission content.

(b) Frequency and duration: Notwithstanding expiration or termination of the Agreement, Yoobic will Process the Customer Personal Data continuously and until deletion of all Customer Personal Data as described in this DPA.

(c) Purpose: Yoobic will Process the Customer Personal Data only for the Purposes, as described in this DPA.

(d) Nature of the Processing: Yoobic will perform Processing as needed for the Purposes, and to comply with Customer’s Processing instructions as provided in accordance with the Agreement and this DPA.

(e) Retention Period. The period for which Customer Personal Data will be retained and the criteria used to determine that period is determined by Customer during the term of the Agreement via Customer’s use and configuration of the Service. Upon termination or expiration of the Agreement, Customer may retrieve or delete Customer Personal Data as described in the Agreement. Any Customer Personal Data not deleted by Customer shall be deleted by Yoobic promptly upon the later of (i) expiration or termination of the Agreement and (ii) expiration of any post-termination “retrieval period” described in the Agreement.

(f) Categories of Data Subjects: The categories of Data Subjects to which Customer Personal Data relate are determined and controlled by Customer in its sole discretion, and may include, but are not limited to full name, email address, phone number, user names combined with passwords, location information, cookies and online identifiers.

(h) Special Categories of Personal Data: Use of the Yoobic Offerings will not require, and Customer should not include, ‘special categories of personal data’ or similarly sensitive Personal Data (as described or defined in Data Protection Laws) in Customer Personal Data, the extent of which is determined and controlled by Customer in its discretion.

 4. Sub-Processing.

4.1. Authorized Sub-Processors. Customer provides Yoobic with a general authorization to engage Sub-processors, subject to Section 4.3 (Changes to Sub-processors), as well as Yoobic’s current Sub-processors listed in Appendix 1 as of the effective date of this DPA and members of the Yoobic Group.

4.2. Sub-processor Obligations. Yoobic shall: (i) enter into a written agreement with each Sub-processor imposing data protection obligations no less protective of Customer Personal Data as Yoobic’s obligations under this DPA to the extent applicable to the services provided by the Sub-processor; and (ii) remain liable for each Sub-processor’s compliance with the obligations under this DPA. Upon written request, and subject to any confidentiality restrictions, Yoobic shall provide Customer all relevant information it reasonably can in connection with its applicable Sub-processor agreements where required to satisfy Customer’s obligations under Data Protection Laws.

4.3. Changes to Sub-processors. Yoobic shall provide notification to Customer at least twenty-eight (28) days in advance of allowing any new Sub-processor to Process Customer Personal Data (the “Objection Period”). During the Objection Period, objections (if any) to Yoobic’s appointment of the new Sub-processor must be provided to Yoobic in writing and based on reasonable grounds. In such event, the Parties will discuss those objections in good faith with a view to achieving resolution. If it can be reasonably demonstrated to Yoobic that the new Sub-processor is unable to Process Customer Personal Data in compliance with the terms of this DPA and Yoobic cannot provide an alternative Sub-processor, or the Parties are not otherwise able to achieve resolution as provided in the preceding sentence, Customer, as its sole and exclusive remedy, may terminate the Order Form(s) with respect to only those aspects which cannot be provided by Yoobic without the use of the new Sub-processor by providing advance written notice to Yoobic of such termination. Yoobic will refund Customer any prepaid unused fees of such Order Form(s) following the effective date of such termination.

5. Security.

5.1. Security Measures. Yoobic shall implement and maintain appropriate technical and organizational security measures designed to protect Customer Personal Data from Security Incidents and to preserve the security and confidentiality of the Customer Personal Data

5.2. Confidentiality of Processing. Yoobic shall ensure that any person who is authorized by Yoobic to Process Customer Personal Data (including its staff, agents and subcontractors) shall be under an appropriate obligation of confidentiality (whether a contractual or statutory duty).

5.3. No Assessment of Customer Personal Data by Yoobic. Yoobic shall have no obligation to assess the contents or accuracy of Customer Personal Data, including to identify information subject to any specific legal, regulatory, or other requirement. Customer is responsible for making an independent determination as to whether its use of the Service will meet Customer’s requirements and legal obligations under Data Protection Laws.

6. Customer Audit Rights. 

6.1. Customer may send a written request for an audit of Yoobic’s applicable documentation evidencing Yoobic’s compliance with its obligations under this DPA via an appropriately qualified third-party representative (the “Auditor”). Following receipt by Yoobic of such request, Yoobic and Customer shall mutually agree in advance on the details of the audit, including the reasonable start date, scope and duration of, and security and confidentiality controls applicable to, any such audit. Yoobic may charge a fee (rates shall be reasonable, taking into account the resources expended by Yoobic) for any such audit. The Reports, audit, and any information arising therefrom shall be considered Yoobic’s Confidential Information and may only be shared with a third-party (including a Third-Party Controller) with Yoobic’s prior written agreement.

6.2. The Auditor may be required to execute a separate confidentiality agreement with Yoobic prior to any review of Reports or an audit of Yoobic, and Yoobic may object in writing to such Auditor, if in Yoobic’s reasonable opinion, the Auditor is not suitably qualified or is a direct competitor of Yoobic. Any such objection by Yoobic will require Customer to either appoint another Auditor or conduct the audit itself. Any expenses incurred by an Auditor in connection with any review of Reports or an audit shall be borne exclusively by the Auditor. For clarity, the exercise of audit rights under a Transfer Mechanism shall be as described in this Section 6 (Customer Audit Rights) and Customer agrees those rights are carried out on behalf of Customer and all relevant Third-Party Controllers, subject to the confidentiality and non-use restrictions of the Agreement.

7. Data Transfers.

7.1. Hosting and Processing Locations. Yoobic will only host and Process Customer Personal Data in the region(s) offered by Yoobic and applicable to the Customer’s use of the Service as specified on an Order Form (the “Hosting Region”). Customer is solely responsible for the regions from which its Users access the Customer Personal Data, for any transfer or sharing of Customer Personal Data by Customer or its Users and for any subsequent designation of other Hosting Regions (either for the same Service  or a separate Service).

7.2. Transfer Mechanisms. 

7.2.1. Transfer Mechanisms and/or Contract Clauses Prescribed by Data Protection Laws. If Data Protection Laws have prescribed specific mechanisms for the transfer of Customer Personal Data to Yoobic and/or contract clauses for Processing of Customer Personal Data by Yoobic (collectively, a “Transfer Mechanism”), Yoobic shall make such specific Transfer Mechanism available (to the extent generally supported by Yoobic) such as the Standard Contractual Clauses approved pursuant to Commission Decision (EU) 2021/91 of 4 June 2021 and the International Data Transfer Addendum issued by the Information Commissioner’s Office under s.119(A) of the UK Data Protection Act 2018. A Transfer Mechanism shall not apply and shall not be incorporated into this DPA if it is not applicable to (i) transfers from Customer to Yoobic (including where no such transfer occurs), or (ii) Processing by Yoobic of Customer Personal Data. If a Transfer Mechanism is, or becomes applicable under Data Protection Laws, it shall be deemed to be signed by the Parties and is incorporated into this DPA. Subject to Section 7.2.2 (Updates Regarding Transfer Mechanism) below, Yoobic may only remove an applicable Transfer Mechanism if the Transfer Mechanism has ceased being valid under the Data Protection Law or Yoobic is offering an alternative, then-currently valid Transfer Mechanism.

7.2.2. Updates Regarding Transfer Mechanism. Yoobic shall notify Customer of changes to its Transfer Mechanisms by notifying Customer and/or posting a summary and date of the relevant changes.

8. Security Incident Response.

8.1. Security Incident Reporting. If Yoobic becomes aware of a Security Incident, Yoobic shall notify Customer without undue delay, and in any case, where feasible, notify Customer within seventy-two (72) hours after becoming aware. Yoobic’s notification shall be sent to the email registered by Customer within the Service for such purposes, and where no such email is registered, Customer acknowledges that the means of notification shall be at Yoobic’s reasonable discretion and Yoobic’s ability to timely notify shall be negatively impacted. Yoobic shall promptly take reasonable steps to contain, investigate, and mitigate any Security Incident.

8.2. Security Incident Communications. Yoobic shall provide Customer timely information about the Security Incident, including, but not limited to, the nature and consequences of the Security Incident, the measures taken and/or proposed by Yoobic to mitigate or contain the Security Incident, the status of Yoobic’s investigation, a contact point from which additional information may be obtained, and the categories and approximate number of data records concerned. Notwithstanding the foregoing, Customer acknowledges that because Yoobic personnel may not have visibility to the content of Customer Personal Data, it is unlikely Yoobic can provide information as to the particular nature of the Customer Personal Data, or where applicable, the identities, number or categories of affected Data Subjects. Communications by or on behalf of Yoobic with Customer in connection with a Security Incident shall not be construed as an acknowledgment by Yoobic of any fault or liability with respect to the Security Incident.

9. Cooperation.

9.1. Data Subject Requests. Yoobic shall promptly notify Customer if Yoobic receives a request from a Data Subject that identifies Customer Personal Data or otherwise identifies Customer, including where the Data Subject seeks to exercise any of its rights under applicable Data Protection Laws (collectively, “Data Subject Request”). The Service provides Customer with a number of controls that Customer may use to assist it in responding to Data Subject Requests and, subject to the next sentence, Customer will be responsible for responding to any such Data Subject Requests. To the extent Customer is unable to access the relevant Customer Personal Data within the Service using such controls or otherwise, Yoobic shall (upon Customer’s written request and taking into account the nature of Yoobic’s Processing) provide commercially reasonable cooperation to assist Customer in responding to Data Subject Requests.

9.2. Data Protection Impact Assessments. Yoobic shall provide reasonably requested information regarding the Service to enable Customer to carry out data protection impact assessments or prior consultations with data protection authorities as required by Data Protection Laws, so long as Customer does not otherwise have access to the relevant information.

9.3. Government & Law Enforcement Inquiries. If Yoobic receives a demand to retain, disclose, or otherwise Process Customer Personal Data from law enforcement or any other government and/or public authority (“Third-Party Demand”), then Yoobic shall attempt to redirect the Third-Party Demand to Customer. Customer agrees that Yoobic can provide information to such third-party to the extent reasonably necessary to redirect the Third-Party Demand to Customer. If Yoobic cannot redirect the Third-Party Demand to Customer, then Yoobic shall, to the extent legally permitted to do so, provide Customer reasonable notice of the Third-Party Demand as promptly as feasible under the circumstances to allow Customer to seek a protective order or other appropriate remedy. This section does not diminish Yoobic’s obligations under any applicable Transfer Mechanisms with respect to access by public authorities.

10. Relationship with the Agreement.

10.1. The Parties agree that this DPA shall replace and supersede any existing data processing addendum, attachment, exhibit or standard contractual clauses that Yoobic and Customer may have previously entered into in connection with the Service. Yoobic may update this DPA from time to time upon notice to Customer; provided, however, that no such update shall materially diminish the privacy or security of Customer Personal Data.

10.2. Except as provided by this DPA, the Agreement remains unchanged and in full force and effect. If there is any conflict between this DPA and the Agreement, this DPA shall prevail to the extent of that conflict in connection with the Processing of Customer Personal Data.

10.3. Notwithstanding anything to the contrary in the Agreement or this DPA, each Party’s and all of its Affiliates’ liability, taken together in the aggregate, arising out of or relating to this DPA, the Transfer Mechanisms, and any other data protection agreements in connection with the Agreement (if any), shall be subject to any aggregate limitations on liability set out in the Agreement. Without limiting the Parties’ obligations under the Agreement, each Party agrees that any regulatory penalties incurred by one Party (the “Incurring Party”) in relation to the Customer Personal Data that arise as a result of, or in connection with, the other Party’s failure to comply with its obligations under this DPA or any applicable Data Protection Laws shall count toward and reduce the Incurring Party’s liability under the Agreement as if it were liability to the other Party under the Agreement.

10.4. In no event shall this DPA benefit or create any right or cause of action on behalf of a third party (including a Third-Party Controller), but without prejudice to the rights or remedies available to Data Subjects under Data Protection Laws or this DPA (including the Transfer Mechanisms).

10.5. This DPA will be governed by and construed in accordance with governing law and jurisdiction provisions in the Agreement.

Subprocessors

Name of the third party	Type of intervention	Length of intervention	Location
HEROKU	Hosting PAAS	Continuous	Dublin
YOOBIC R&D (100% owned company)	Maintenance	Continuous	Israel
YOOBIC Ltd (100% owned company)	Maintenance	Continuous	UK
Google Cloud Platform	Used for storage and processing of user data	Continuous	US / Europe
Getstream	Used for messaging and live video	Continuous	US / Europe
Zendesk	Used for Support	Continuous	Europe
SparkPost	Used for messaging	Continuous	US / Europe
Intercom	Used for marketing	Continuous	US / Europe