YOOBIC V16: Actionable intelligence for every role

Retail doesn’t need more insights. It needs to know what to do next.

Retail teams have never had more information at their fingertips.

Sales dashboards. Store audits. Task completion reports. Customer feedback. Training records. Visual merchandising reviews. Operational KPIs. The data is everywhere, and there is more of it every quarter.

So why does store execution still feel so hard?

Because more information has not led to better decisions. KPMG’s latest retail research points to a widening gap between the data retailers collect and the outcomes they actually achieve. Despite years of investment in analytics and digital transformation, most organisations are still wrestling with fragmented data, disconnected systems, and the daily challenge of turning all that information into action on the floor.

And this is not just a problem for the boardroom.

Microsoft found that 41% of frontline employees feel they lack the technology they need to do their jobs well, while workers report losing meaningful chunks of every shift searching for answers instead of acting on them. Meanwhile, McKinsey’s research shows retailers pouring investment into AI to sharpen decisions and lift operational performance, yet most are still stuck in experimentation, unable to embed that intelligence into everyday retail execution at scale.

The issue was never visibility.

It is actionability.

Store managers are buried under competing priorities. Visual merchandising teams fight to hold standards consistent across hundreds of locations. Frontline employees lose time hunting for information. HQ leaders can see what is happening, but not always why, or what should happen next.

The retailers who pull ahead in 2026 will not be the ones with the most dashboards, the most reports, or the most AI tools. They will be the ones who help their people make more confident decisions, faster.

That is the idea at the heart of this release.

YOOBIC V16 delivers actionable intelligence for every role. Instead of handing teams more information, V16 puts role-specific insights, recommendations and guidance directly into the flow of work, so every employee, from the sales floor to HQ, knows exactly what to do next. It is what separates a retail execution platform that simply distributes tasks from one that closes the loop from data to decision to action.

Here is how it works for each role.

How can AI help store managers improve retail performance?

Store managers sit at the centre of store operations. In a single day they juggle sales targets, employee coaching, operational execution, customer experience and workforce management, switching between all of it in real time.

Their problem has never been a shortage of information. It is knowing which action, right now, will make the biggest difference.

That is the question Store Manager Copilot is built to answer. This AI copilot for store managers turns operational and business data into clear, prioritised recommendations, so managers spend less time reading reports and more time leading the floor.

With Store Manager Copilot, managers can:

• Act on opportunities instantly. Turn suggested revenue-driving opportunities into ready-to-go action plans with one click.
• Coach with precision. See which employees need support and which deserve recognition.
• Stay ahead of performance. Track team trends against the KPIs that matter most.
• Plan the day with foresight. Walk in prepared, using traffic forecasts, weather insights and local event information.

Following an early access programme so oversubscribed that demand outstripped every expectation, Store Manager Copilot is now rolling out more widely.

The result is a calmer, more confident, more proactive way to run a store, and a measurable lift in retail performance.

How does AI improve visual merchandising compliance?

Maintaining visual merchandising standards across hundreds or thousands of stores has always come at a cost. Reviewing photos. Writing feedback. Chasing follow-ups. Then doing it all again, week after week, often long after the moment to fix anything has passed.

V16 changes the timing entirely.

VM Copilot brings AI-powered image analysis directly into the visual merchandising workflow. As a visual merchandising compliance solution, Copilot reviews displays against brand and campaign standards and gives store teams immediate feedback before a photo is even submitted. Issues get corrected while the team is still standing in front of the display, not days later in a report.

For visual merchandising leaders, that shift unlocks:

• Earlier visibility into execution issues, while there is still time to act.
• Greater consistency across every location.
• Faster pattern-spotting, surfacing recurring execution trends.
• Clearer campaign performance at a glance.
• Less manual reviewing, freeing teams from the photo backlog.

V16 pairs this with a dedicated VM Dashboard Template that pulls campaign performance, compliance metrics, answers and photo evidence into one view.

Less time validating execution. More time improving it.

How can frontline employees find information faster?

Retail moves fast, and frontline employees need to move with it. Product details, operational procedures, campaign guidance, company knowledge: the answer they need is rarely the problem. Finding it is. Too often that knowledge is scattered across systems, documents and chat threads, and the clock is ticking while they search.

V16 brings it all into one place.

The new Knowledge Centre is a single home for company knowledge, and a genuine step forward for frontline employee knowledge management. Documents, articles and collections now live in one structured, searchable experience that is easier to navigate and easier to keep up to date.

And the YOOBIC AI Assistant gets significantly smarter alongside it. The AI Assistant can now draw on both the Knowledge Centre and the YOOBIC Help Centre, so employees can ask a question in plain language and get a relevant answer in seconds. A new Help Centre Assistant does the same for admins and content owners, surfacing in-app guidance without anyone having to leave the platform.

The outcome is simple. Less searching. Less waiting. More confident execution.

How can retail leaders gain greater visibility into execution?

Most retailers can measure activity. Far fewer can clearly see how store execution is performing across every store, campaign and region, and fewer still can act on it without first disappearing into a spreadsheet.

V16 closes that gap with a set of enhancements built for clarity, improving both retail audit accuracy and operational excellence across the network.

The new VM Dashboard Template gives leaders a centralised view of visual merchandising execution across campaigns, site types and locations, making it easy to identify:

• Strong-performing stores
• Areas that need extra support
• Compliance trends
• Campaign execution gaps
• Submitted photo evidence and responses

Around it, V16 adds a new dashboard creation experience with pre-built templates and best-practice guidance to get teams up and running faster, plus Dashboard Bookmarks so the reports that matter, and the task visibility leaders rely on, are always one click away. Further reporting enhancements make it easier to analyse execution trends, monitor engagement and understand performance across the whole operation.

The point of all of it is the same: less time building reports, more time understanding the business.

Building a smarter retail operating system

Actionable intelligence is not only about AI. It also takes the right information, workflows and experiences to support a decision at the moment it is made. So V16 also raises the standard across the wider YOOBIC platform, the retail execution and task management backbone that hundreds of brands run on every day.

• A redesigned web experience. Simplified navigation helps users move through the platform more efficiently, cutting complexity and lifting adoption.
• Smarter planning and coordination. New calendar capabilities make it easier to schedule activities, manage field visits and coordinate retail task management at scale.
• Better learning experiences. Learn Certificates let organisations recognise achievement, reinforce compliance and drive engagement with mobile learning and training.
• More powerful analytics. Enhanced dashboards, templates and reporting put the right information within reach, faster.

Every one of these improvements shares a single goal: getting the right information to the right person at the right moment, so they can decide with confidence.

The next generation of retail technology

The first generation of retail technology digitised paper processes.

The second generation made operations more efficient.

The next generation is about intelligence. Not intelligence locked inside reports. Not intelligence buried in dashboards. Intelligence embedded directly into everyday decisions.

That is the vision behind YOOBIC V16.

Store managers receive prioritised recommendations. Visual merchandising teams gain real-time execution intelligence. Frontline employees get instant answers. HQ leaders see clearly across their entire organisation. Every role gets the information, context and guidance to act with confidence.

Because when better decisions happen at every level, better outcomes follow.

The future of retail performance is not about collecting more data. It is about helping every employee know exactly what to do next.

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