YOOBIC V17 is the October 2026 release of the YOOBIC platform, rolling out across web, iOS, and Android. It turns store data into clear action and measurable impact, for every role from store associate to HQ. Store teams get one place for every task, conversation, and lesson. HQ gets lighter task management and dashboards that load in seconds. Managers across stores, visual merchandising, and operations see exactly where to focus.
That matters because the store is still where retail is won. According to IHL Group, most retail revenue still runs through it.
87%
of retail revenue still connects back to the physical store, through in-store purchases, click and collect, ship-from-store, and local delivery.
Source: IHL Group, 2026.
Yet many retailers are held back by the tools behind their stores. Deloitte’s 2026 Retail Industry Outlook found that legacy technology is a common brake on progress. V17 is built to close that gap.
44%
of retail executives say their company’s legacy systems are slowing down innovation.
Source: Deloitte, 2026 Retail Industry Global Outlook.
Here’s what’s new in V17 across insights, tasks, communications, and learning.
How does Store Manager Copilot turn store data into actions?
Store Manager Copilot helps every shift start with clarity. It interprets each store’s operational and performance data, then shows managers what matters, why, and what to do next:
- Smart briefing: a short summary of the recent period and where to focus today
- Prioritized recommendations: each one shows its expected impact on your chosen KPIs, with an editable, AI-drafted action plan
- Run Your Site: a live view of how the store and each team member are performing, so wins are easy to spot
DEFINITION:
Retail AI copilot
An AI-powered teammate that interprets store data and turns it into prioritized actions for a specific role. YOOBIC has copilots for store managers and visual merchandising teams.
For a deeper look at how recommendations get from data to the shop floor, see how AI copilots turn store data into actions.
Store Manager Copilot in assisted and non-assisted stores
Store Manager Copilot works in any retail environment because it starts from the KPIs you choose and the way each store sells. Two examples from YOOBIC’s Retail Intelligence Tour in London show how it adapts. Both stores and their figures are illustrative.
In an assisted-sales store, customers compare, try, and ask for advice before they buy. Picture a premium electronics store converting at 18% against a 20% target. The manager can see the gap but not the cause.
Store Manager Copilot benchmarks the store against similar stores and finds a reason. One headphone SKU shows as in stock but hasn’t sold, while similar stores are still selling it. So the recommendation is to check the shelf and back room, correct the stock record if needed, and complete best-seller training.
In the same store, high sales per advisor alongside low sales per visitor points to a staffing gap. The next recommendation is to review floor coverage during peak traffic.
In a non-assisted store, like a supermarket, customers serve themselves across thousands of product lines. Store teams also work through long lists of routine tasks. Picture a store running £2,000 below its £46,000 daily sales target.
Here, the copilot tracks the critical SKUs you define together. Say 2L semi-skimmed milk sales drop outside normal patterns. The manager gets a prompt to check the shelf, back room, and stock record. AI recommendations are also ranked alongside HQ tasks. A product recall stays at the top, and a time-sensitive sales opportunity comes next.
INSIGHT
In both stores, the manager reviews each recommendation and decides whether to accept it. Every accepted action is then tracked against the KPI it was meant to move.
How does AI improve visual merchandising compliance in stores?
Store teams capture 80 million photos a year through YOOBIC visual merchandising campaigns. Manual review can’t keep up with that volume. Visual Copilot gives every campaign photo the same expert eye, with instant guidance while teams set up. V17 extends that support to every display:
- Displays, not just looks: feedback on 14 display types, including windows, racks, tables, and shelves, with hero products checked too
- Guidelines that fit each store: teams get coaching feedback before they submit, on only the standards that apply to them
- More time with customers: analysis runs in the background, so teams can get straight back to the shop floor
How does one AI assistant give store teams fast answers?
A delivery arrives with a damaged pallet. Should the team sign for it, photograph it, or refuse it, and who needs to know? With the YOOBIC AI Assistant, associates get the right procedure in seconds, without waiting for a manager:
- One assistant for every question: ask by voice or text, the way you’d ask a colleague. It checks what you mean when it needs to, and answers only from your internal procedures, never public information
- Answers tied to the shift: ask “What’s planned this week?” to see scheduled tasks, like tomorrow’s campaign setup, with direct links to the user’s own calendar.
- Content that keeps improving: HQ sees which questions come up most, like delivery procedures, so it can improve documentation and training where teams need it.
TerryWhite Chemmart rolled out the YOOBIC AI Assistant across its pharmacy network in eight weeks. Its teams now get answers to store questions in the app instead of calling head office. See how TerryWhite Chemmart built a self-service culture with YOOBIC.
5,300+
questions answered in the first eight weeks
96.7%
satisfaction rating from pharmacy teams
630+
pharmacies with instant approved answers
YOOBIC case study, TerryWhite Chemmart
Lighter task management for HQ teams
V17 makes task management lighter for HQ admins and campaign editors. Building campaigns, setting up follow-ups, and reporting on results all take fewer steps:
- Predefined tasks: pre-fill a follow-up task like “Restock the shelf” once, and it’s created automatically whenever the form is submitted
- AI Form Designer for every editor: turn a prompt or document into a ready-to-use form campaign, now open to all editors and admins with campaign access
- Campaign export templates: upload your own Excel template once, and campaign data lands in it on every export, with formulas and tabs intact
Faster reporting with NextGen Dashboards
Good decisions depend on data that loads quickly and connects to what stores actually did. V17 introduces new native analytics for HQ and field teams:
- NextGen Dashboards: dashboards that load in seconds on web and mobile, in every YOOBIC language, rolling out in waves through the end of 2026 and early 2027
- North Star KPI Tracker: a dashboard template that links HQ KPIs to campaigns and store execution, with bulk KPI import from CSV
- “Best time to post” heatmap: part of the new News Dashboard, showing when teams view and engage with communications
Connected communications and learning
V17 keeps conversations and learning right alongside the work, so teams always know what’s happening and what’s next. Because communications and learning sit on the same platform as your tasks, nothing needs a separate tool:
- An updated Communication Hub: chat and task comments now sit together in the Communication Hub, with threaded replies that keep each task’s conversation with the right people
- An updated Learning Zone: the Learning Zone now brings points, badges, certificates, and progress together on one page, and opens straight into the next lesson, so learners always know what’s next and stay motivated
Why V17 turns intelligence into impact
Empty shelves, missed displays, and hours lost to follow-up all add up. V17 tackles them with one AI platform for retail that brings tasks, communications, and learning together. Insight reaches the people on the floor, not just the people reading reports.
A priority set at HQ becomes a completed action in every store, and you can see the impact. V17 builds on the role-based intelligence introduced in YOOBIC V16. Today, YOOBIC powers more than 3 million associates across 350+ global retail brands.
See what V17 could do for your stores. Book a demo and we’ll walk you through the features that matter most to your teams.
Start retailing smarter
Frequently asked questions
What does an AI Copilot do?
An AI copilot works alongside a person, interpreting data and suggesting the next best action while the person stays in charge of the decision. In retail, YOOBIC’s Store Manager Copilot ranks each store’s priorities by expected KPI impact and drafts an editable action plan for every recommendation a manager accepts.
