Webinar
How to Effectively Train and Motivate Frontline Employees
Three retail and hospitality leaders share what frontline teams expect from workplace learning and how to keep engagement high.
Key findings
- Frontline employees have distinct needs and expectations when it comes to workplace learning that differ from traditional training approaches.
- Mobile learning and microlearning are the tools panelists point to for reaching frontline teams where they work.
- Sustaining high engagement and adoption is a challenge leaders must plan for, not assume.
Summary
Frontline retail and hospitality teams are often left out of workplace learning designed for desk-based staff. Meeting their needs requires understanding how they actually work and what keeps them engaged, then choosing tools and formats that fit the pace of the store floor.
This on-demand panel discussion is hosted by Ron Thurston, Global Top 100 Retail Influencer and bestselling author of Retail Pride. He is joined by Kevin Cooper of BurgerFi, Ruhshana Parker of Sportscene, and Paula Angelucci of Adore Me, who share practical experience training and motivating frontline teams.
What you’ll learn
- What frontline employees need and expect from workplace learning, and how to overcome the common challenges.
- How to apply mobile learning and microlearning with frontline teams.
- Top tips for keeping engagement and adoption levels high.
