Webinar
The Future of Frontline Retail Empowerment
How progressive retailers empower store associates to outperform digital self-service and win on experience.
Key findings
- Retailers must empower associates to outperform the consumer’s own digital self-service capabilities to elevate the store experience.
- Investing in the right tools helps store teams overcome labor shortages and rising demands on associates.
- Engaging onboarding, training, and retention tools are central to building great store teams.
Summary
Store associates face labor shortages and higher demands while consumers grow more capable of digital self-service. To keep the store relevant, retailers need to equip frontline teams to deliver an experience that goes beyond what shoppers can do on their own.
This on-demand webinar features Scott Compton, Senior Analyst at Forrester, and Brent Paulsen, Managing Director and Head of Retail at UNTUCKit, discussing how progressive retailers invest in tools to improve the consumer experience, maximize staff and store efficiency, and onboard, train, and retain great employees.
What you’ll learn
- How to improve the consumer experience and create a lasting differentiator in-store.
- How to maximize the efficiency of staff and store operations.
- How to onboard, train, and retain great employees with engaging tools.
